Patient Care Coordinator
2 months ago
About the Role
We are seeking a highly skilled and compassionate Patient Care Coordinator to join our team at Everyturn Mental Health. As a Patient Care Coordinator, you will play a vital role in supporting our patients and ensuring they receive the highest quality care.
Key Responsibilities
- Manage all calls and referrals into the service, assisting clients who may be experiencing a range of mental health conditions.
- Act as a liaison between the patient and the clinical team, ensuring that any relevant information is provided promptly to those who need it.
- Ensure that all patients receive a positive, high-quality, and seamless experience throughout their journey.
- Work flexibly across all our services using our systems to manage the patient's journey efficiently, smoothly, and in accordance with targets and agreed timescales.
About You
We are looking for an individual who possesses excellent communication skills, is caring and empathetic, and wants to make a real difference to people's lives. You will be confident on the phone and willing to train to provide guidance to patients in a calm and logical way. You will also be resilient and resourceful, able to manage calls that may potentially be distressing or an emergency.
Requirements
- Excellent customer service skills and a confident telephone manner.
- An inspirational team player with excellent communication skills and able to work collaboratively.
- Computer literate and have a good understanding of Microsoft Office.
- Able to deliver required performance targets.
- Call handling experience and have worked with the public either in a healthcare setting or in a contact centre environment.
What We Offer
We are proud to have been recognised and certified as a Great Place to Work, which speaks volumes on how much we value our staff members. In return for the hard work and dedication from our teams, we offer the following benefits:
- 30 days annual leave plus bank holidays (rising to 32 days at 5 years service) and the option to purchase or sell day.
- Enhanced pension.
- Wagestream-ability to release earnings, giving you instant access to your pay.
- Vitality Wellbeing Programme including Employee Assistant Programme, GP and priority physiotherapy access and shopping discounts with the opportunity to sign up for a Blue Light Card.
- Enhanced life assurance scheme, payment being three times your annual salary.
About Everyturn Mental Health
We champion equality, diversity, and inclusion within the organisation by ensuring our opportunities are open to all and our approach is inclusive. We positively encourage applications from candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion/belief, marital status, or pregnancy/maternity.
We welcome you to be yourself at work and have a range of Colleague Networks for members and allies of the LGBTQ+; Black, Asian and minority ethnic; menopause and neurodivergent communities.
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