Patient Care Specialist

4 weeks ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Everyturn Mental Health Full time

About the Role

We are seeking a highly skilled and compassionate Patient Coordinator to join our team at Everyturn Mental Health. As a Patient Coordinator, you will play a vital role in supporting our patients and ensuring they receive the highest quality care.

Key Responsibilities

  • Manage all calls and referrals into the service, assisting clients with a range of mental health conditions.
  • Act as a liaison between patients and the clinical team, ensuring relevant information is provided promptly.
  • Ensure patients receive a positive, high-quality, and seamless experience throughout their journey.
  • Work flexibly across all our services using our systems and manage patient data efficiently.

About You

We are looking for an individual who is caring, empathetic, and able to communicate effectively with patients and colleagues. You will be confident on the phone, willing to train to provide guidance to patients, and able to manage calls that may be distressing or an emergency.

What We Offer

We are proud to have been recognised as a Great Place to Work, and we offer a range of benefits to our staff, including 30 days annual leave, enhanced pension, and access to a wellbeing programme.

About Everyturn Mental Health

We champion equality, diversity, and inclusion within our organisation and welcome applications from candidates regardless of their background. We offer a range of colleague networks and a supportive work environment.



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