Patient Information Systems Coordinator
4 weeks ago
Job Overview
As a Clinical Systems Support Specialist, you will be integral to ensuring the seamless operation of our clinical systems. Your role will encompass a variety of responsibilities, primarily focused on delivering exceptional customer service while minimizing technical jargon to enhance understanding. You will be tasked with managing inquiries, maintaining accurate records of incidents, workarounds, and resolutions within the Information Management & Technology Service Desk.
Key Responsibilities
In this role, you will collaborate closely with Business Intelligence Analysts, the Audit & Automations Team, Clinical Leads, and Administrative Managers to conduct ongoing evaluations of our systems. Your insights will help identify areas for enhancement, and you will recommend solutions while ensuring that the functionality, benefits, and data quality implications are fully understood.
You will also provide expert guidance to Clinical Staff regarding process and system design, workflow configuration, clinical pathways, template design, and the selection of read codes. Regular reviews of clinical templates, pathways, and system designs will be part of your responsibilities, working alongside Clinical Managers and BI Analysts to enhance data capture.
About Connect Health Group Limited
Connect Health Group Limited has been a partner with the NHS since 1993, delivering community services with a strong focus on innovation and quality. Our commitment to maximizing resources and enhancing patient tools is at the core of our mission. We pride ourselves on our six pillars of excellence: Value, Partnership, Infrastructure, Innovation, Outcomes, and Quality. Our vision is to improve the quality of life for individuals, ensuring that NHS services are effective and patient-centered.
Employee Benefits
Joining our dynamic team means you will benefit from a supportive environment where your professional development is prioritized. We offer a range of benefits, including:
- Up to 30 days of annual leave, plus public holidays and an additional day for your birthday.
- Access to exclusive discounts through our 'Boost' Benefits program, including health service discounts.
- Employee assistance programs, including virtual GP appointments and mental health support.
- Sustainable transport schemes, including an Electric Car Scheme and Cycle to Work options.
- Reimbursement for professional membership fees relevant to your role.
- Group life insurance coverage.
Qualifications and Experience
Desirable Qualifications:
- ITIL Certification
Desirable Experience:
- Familiarity with Service Desk operations, Incident Management, Problem Management, and Change & Release processes.
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