Client Engagement Manager for Apprenticeship Programs

3 weeks ago


Manchester, United Kingdom The University of Manchester Full time

Join Our Team of Innovators

At The University of Manchester, we are committed to fostering Original Thinking Applied, which drives our research and educational excellence. Our mission is to enhance the lives of individuals and communities through transformative education.

We are looking for a skilled Client Relations Manager to enhance our Apprenticeship Programmes team.

The Client Relations Manager will oversee the recruitment process for individuals interested in levy-funded apprenticeship programmes, guiding them from initial contact to successful enrollment while building a sustainable pipeline of potential candidates.

This role involves cultivating and maintaining trusted relationships with senior leaders, including heads of HR, heads of Learning & Development, and heads of apprenticeships in both public and private sectors.

A key aspect of this position is the ability to collaborate effectively with all stakeholders, including internal teams, to represent the 'voice of the customer' and ensure a superior experience for both learners and clients.

This dynamic and rewarding role offers the chance to contribute to a growing team during a period of significant expansion.

Candidates should possess a proven track record of meeting targets, along with substantial experience in client relations or business development, particularly in consultative selling.

The role demands exceptional skills in rapport building, communication, influencing, listening, presentation, organization, account management, and customer service.

Familiarity with apprenticeship levy-funded programmes and/or the higher education sector is advantageous but not mandatory.

As a proponent of continuous learning and development, candidates should also demonstrate a commitment to their own professional growth.

Benefits of Joining Us:

  • Competitive pension scheme
  • Comprehensive health and wellbeing services, including an Employee Assistance Programme
  • Generous annual leave entitlement, in addition to public holidays
  • Paid closure during the festive season
  • Discounts at various major retailers


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