Apprenticeship Programmes Client Relations Manager

3 weeks ago


Manchester, United Kingdom The University of Manchester Full time

Join Our Innovative Team

At The University of Manchester, we are dedicated to fostering Original Thinking Applied, which shapes our approach to education and research.

We are looking for a skilled Client Relations Manager to enhance our Apprenticeship Programmes team.

The Client Relations Manager will oversee the recruitment process for individuals interested in levy-funded apprenticeship programmes, guiding them from initial contact to successful enrollment, while ensuring a steady flow of prospective candidates.

This role involves cultivating and sustaining trusted relationships with senior professionals, including HR leaders, Learning and Development heads, and apprenticeship coordinators in both private and public sectors.

A collaborative approach is essential, as you will work closely with various stakeholders, advocating for the 'voice of the customer' to guarantee an exceptional experience for both learners and clients.

This position offers a rewarding opportunity to contribute to a dynamic and expanding team during a period of significant growth.

Candidates should possess a proven track record of meeting targets, with substantial experience in client relations or business development, and a strong background in consultative selling.

Key skills required include rapport building, effective communication, influencing, active listening, presentation, organizational abilities, account management, and outstanding customer service.

Familiarity with apprenticeship levy-funded programmes or the higher education sector is advantageous but not mandatory.

As a proponent of continuous learning and development, candidates should also demonstrate a commitment to their own professional growth.

Benefits of Joining Us:

  • Competitive pension scheme
  • Comprehensive health and wellbeing services, including an Employee Assistance Programme
  • Generous annual leave entitlement, in addition to public holidays
  • Paid closure during the festive season
  • Discounts at various major retailers


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