IT Apprenticeship

Are you passionate about technology and eager to kick-start your career in the exciting world of IT? Look no further ESG Ltd. is seeking motivated and ambitious individuals to join their dynamic team as IT Apprentices.

As an apprentice at ESG Ltd, you will have the opportunity to gain hands-on experience, learn from industry experts, and embark on a rewarding journey toward becoming a skilled IT professional.

ESG Ltd. is a leading technology solutions provider dedicated to transforming businesses through innovative IT solutions.

In this role, you’ll work towards your Level 3 IT Support Apprenticeship, delivered by our expert training team at Baltic Apprenticeships.

**A Typical Day in the Job**:

- Work with the IT Manager on ongoing projects
- Assist in maintaining the hardware infrastructure: Support the maintenance and monitoring of the hardware infrastructure, including telephony systems and printers. Troubleshoot hardware issues, perform repairs when needed, and assist with upgrades and installations.
- Provide day-to-day IT support: Assist employees with their IT-related queries and issues. Provide troubleshooting, support, and repair services to resolve IT equipment or network malfunctions promptly. Ensure high levels of customer service and user satisfaction.
- Maintain records of hardware and software: Keep accurate and up-to-date records of hardware and software inventory, including asset tracking, license management, and warranty information.
- Assist with information security: Support the IT team in maintaining information security protocols by assisting with controlled hardware or software installations.
- Documentation and reporting: Maintain accurate documentation, including project progress reports, hardware and software inventory, troubleshooting steps, and resolutions.

Full training and support will be provided by your workplace mentor and from the Baltic team.

**Salary, Hours** **&** **Benefits**:

- Monday - Thurs 9:00 AM - 5:00 PM
- Friday 8:00 AM - 4:00 PM
- £16,000 Per annum
- Competitive salary and comprehensive benefits package.
- 20 days of annual leave, in addition to bank holidays and a Christmas-New Year shutdown period.
- Birthday off to celebrate your special day.
- Standard Life pension scheme to support your financial future.
- Health care scheme through the Hospital Saturday Fund to ensure your well-being.

**Desired Qualities, Skills and Knowledge**:

- Passion for technology: Demonstrated interest in IT through personal projects, coursework, or relevant certifications.
- Ability to use Word, Excel, and Outlook efficiently
- Strong problem-solving skills: Ability to analyze and troubleshoot technical issues with a logical and systematic approach.
- Effective communication: Excellent verbal and written communication skills to interact with team members, clients, and end-users.
- Team player: Demonstrated ability to work collaboratively in a team environment, contributing ideas and supporting team goals.
- Grade 4/C in GCSE Maths and English or Level 2 Functional Skills

**Your Training with Baltic**:
This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Support Technican.

**Next Steps**:
**Eligibility Criteria**:
**Vacancy Information**: Location
- Manchester

Postcode
- M3 1JS

Programme
- ICT Support Technician - Level 3

Salary
- £16,000.00

Reference
- JO-2307-13513