Apprenticeship Programmes Client Relations Lead

3 weeks ago


Manchester, United Kingdom The University of Manchester Full time

Innovative Thinkers Wanted

At The University of Manchester, we embody the principle of Innovative Thinking Applied. This philosophy drives our endeavors, from pioneering research to exceptional teaching and learning experiences. Our mission is to enhance the lives of individuals, organizations, and communities through education.

We are looking for a skilled Client Relations / Business Development Manager to join our expanding team focused on Apprenticeship Programmes.

The Client Relations Manager will oversee the recruitment process for individuals entering levy-funded apprenticeship programmes, guiding them from initial contact to successful enrollment, while also creating a sustainable pipeline of prospective candidates.

This role involves cultivating and sustaining high-trust relationships with senior executives, including heads of HR, heads of Learning & Development, heads of Organizational Development, and heads of apprenticeships across both private and public sectors.

Collaboration with all stakeholders is crucial, as the role requires representing the "voice of the customer" to uphold the highest standards of both learner and client experiences.

This position presents an exciting opportunity to engage in fulfilling work as part of a dynamic and growing team during a period of significant expansion.

Ideal candidates will have a proven track record of meeting targets, substantial experience in client relations or business development, and proficiency in consultative selling.

Key skills required include exceptional rapport-building, communication, influencing, listening, presentation, organization, account management, and customer service.

Familiarity with apprenticeship levy-funded programmes and/or the higher education sector is advantageous but not mandatory.

As advocates for learning and development within the Business School, candidates should also possess a strong commitment to their own professional growth.

The University of Manchester offers premier business and management education to undergraduates, postgraduates, seasoned professionals, and those with serious academic and research aspirations.

Benefits Include:

  • Competitive pension scheme
  • Comprehensive employee health and wellness services, including an Employee Assistance Programme
  • Generous annual leave entitlement, in addition to public holidays
  • Additional paid time off during the holiday season
  • Local and national discounts at various major retailers

As an equal opportunity employer, we encourage applications from all segments of the community, regardless of age, gender, ethnicity, disability, sexual orientation, or gender identity. All selections are based on merit.

We support flexible working arrangements.

This vacancy will close for applications at midnight on the closing date.

Please refer to the Further Particulars document for detailed person specification criteria.



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