Client Relations Representative

7 months ago

Manchester, United Kingdom Walters People Full time

Client Relations Representative Salary: up to £26k + £10k performance related bonus Location: Manchester City Centre, fully office based Hours: Mon-Fri (9am-5pm)

**Keywords: Relationship Management, Client Relations, Account Management, Sales and Service**
- Competitive salary of up to £26k plus performance-related bonus
- Opportunity to work with over 80,000 organisations and support 13 million lives across the UK & Ireland
- Chance to be part of a company with substantial financial backing for further expansion, acquisition, and international development

**What you'll do**:
As a Client Relations Representative, you will play a pivotal role in nurturing existing accounts within your portfolio. You will engage with clients and intermediaries on a daily basis, managing renewal terms, conducting telephonic review meetings, maintaining accurate CRM records, and negotiating renewal pricing. Your proactive approach will ensure that targets are met for contract retention levels and premium renewals. You will also have the opportunity to identify further revenue opportunities by promoting additional services. This role requires excellent communication skills as you will be liaising with various stakeholders both internally and externally.
- Manage a portfolio of EAP clients, intermediaries, and Occupational Health clients with a one-year contract value of under £3,000
- Proactively manage client relationships to ensure that targets are achieved for contract retention levels and renewal of premiums issued
- Work towards telephony KPIs and deliver new client implementations
- Handle between 40-60 renewals per month for your own clients to achieve a retention rate of 95%
- Deliver consultancy services to clients regarding product options specialist service such as onsite training and Critical Incident Stress Management (CISM)
- Identify opportunities to upsell and actively promote additional services with a target of achieving £10,000 new business per quarter
- Achieve three self-generated new business client wins per quarter
- Understand client needs and market changes, providing feedback to senior management in order to develop our proposition and remain ahead of the market
- Maintain the highest standard of customer service and support to the sales and bid team
- Maintain personal statistical renewal reports on a daily basis, highlighting at-risk clients and further opportunities

**What you bring**:
The ideal Client Relations Representative will bring a wealth of experience in managing client relationships and a proven track record in achieving retention rates. You will have excellent attention to detail and strong written communication skills. Your ability to multi-task and work towards set targets will be key to your success in this role. Proficiency in Microsoft Office software is essential, as is the ability to communicate clearly and concisely with a variety of audiences.
- Excellent organisational skills with attention to detail, accuracy, and consistency
- Proficiency in Microsoft Office software including Excel, Word and PowerPoint
- Strong written communication skills for both internal and external correspondence
- Ability to communicate clearly and concisely, varying communication style depending upon the audience
- Multi-task oriented - can accomplish objectives effectively within time-frame given, carry out administrative duties within portfolio in an efficient and timely manner
- Willingness to work towards set targets and KPI’s including - 75 minutes webinar daily talk time, above 93% premium renewal rate & 90% contract renewal and 35 calls per day

**What sets this company apart**:
This company offers a unique opportunity to join an industry-leading EAP and Occupational Health provider that supports over 80,000 organisations and 13 million lives across the UK & Ireland. With substantial financial backing for further expansion, acquisition, and international development, there are unparalleled career advancement opportunities. The company also boasts a vibrant office environment in Manchester City Centre and offers an array of fantastic benefits including holidays, pension plan, life insurance, profit share scheme, season ticket loan scheme, cycle to work scheme, access to Employee Assistance Programme, free breakfast every Monday and social sessions on the last Friday of the month.

**What's next**:
Ready for an exciting new challenge? Don't miss out on this fantastic opportunity

Client Relations Representative Salary: up to £26k + £10k performance related bonus Location: Manchester City Centre, fully office based Hours: Mon-Fri (9am-5pm)

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