Administrative Coordinator
3 weeks ago
Position Overview
We are seeking an Administrative Coordinator who is adaptable, driven, well-trained, and enthusiastic. The ideal candidate will possess exceptional interpersonal and communication abilities, with a strong capacity to engage with a diverse clientele to deliver top-notch service. This role involves collaboration within a multi-disciplinary team across various sectors of Sexual Health services, in a progressive sexual health and HIV environment.
Key Responsibilities
The role encompasses delivering and sustaining high-quality, user-centered access to the Integrated Sexual Health Service through effective customer service and support across all clinical venues, ensuring confidentiality and a non-judgmental approach.
The successful applicant will assist service users in navigating all facets of the offerings available from the Integrated Sexual Health Service.
Main Duties Include:
- Serving as the primary point of contact, providing general information to patients, visitors, staff, and others, through various communication channels including correspondence, telephone, email, or in-person interactions.
- Addressing routine inquiries appropriately or determining the most relevant referral point, while maintaining confidentiality regarding personal and sensitive information.
- Scheduling appointments as necessary, which may involve issuing written confirmations through pre-prepared standard letters, emails, or texts. Troubleshooting any issues that may arise, including those related to clinic scheduling.
- Performing basic clerical tasks such as managing incoming/outgoing mail, filing, photocopying, and completing standard forms/returns. Typing or word processing routine letters and other relevant documents may also be required.
- Documenting information on relevant systems, which may be computerized or paper-based, ensuring accuracy and confidentiality.
- Supporting multiple clinics within the sexual health domain, which may include chaperoning duties. While prior experience is not mandatory, a willingness to learn and develop is essential.
About Our Organization
Employee Benefits:
We provide a comprehensive range of benefits to support our staff, including:
- Access to the NHS Pension Scheme, offering generous retirement benefits, including a lump sum and pension for dependents.
- 27 days of annual leave, increasing to 33 days based on NHS Trust service.
- A generous relocation package of up to 30% of salary (capped at £18k) for hard-to-fill positions requiring relocation.
- A variety of paid and unpaid leave options for both emergency and planned absences.
- Confidential support and advice on personal, work, family, and relationship matters, available 24/7 through our Employee Assistance Programme.
- NHS Car Lease scheme and Cycle to Work scheme.
- An extensive array of learning and development opportunities.
- Discounts on dining, travel, shopping, automotive services, cinema, and financial services from various providers.
For further details on the extensive benefits we offer, please refer to our dedicated Staff Benefits pages.
Working for Our Trust
Our organization is guided by values co-developed with our staff: we are kind, we are open, and we pursue excellence. We aim to cultivate a diverse workforce that truly represents our communities. We welcome applications from all individuals and collaborate with our Staff Networks to enhance the diversity of our applicant pool.
We are committed to inclusivity and will consider requests for flexible working arrangements from the onset of employment, where feasible. We encourage discussions with the recruiting manager regarding any specific requirements you may have.
COVID-19 Vaccination Guidance
Our Trust strongly encourages all staff to be vaccinated against COVID-19, as this remains our best defense to protect our patients and ourselves.
Qualifications and Skills Required:
Essential:
- Educated to GCSE Level or equivalent, with Maths and English at grade C or above, or equivalent qualifications/demonstrable experience.
- Computer literacy skills equivalent to RSA2, NVQ 2, or demonstrable experience.
Desirable:
- Previous office/administrative experience in a healthcare environment.
- A minimum of one year’s experience in an office/administrative role.
- Experience handling confidential information.
- Experience in a receptionist capacity.
Skills:
Essential:
- Ability to organize and prioritize workload effectively.
- Strong communication skills.
- Ability to function effectively as part of a team.
- Capacity to exercise initiative.
Personal Attributes:
Essential:
- Self-disciplined and motivated.
- Empathetic towards others.
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