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Administrative Coordinator
2 months ago
Position Overview
We are seeking an Administrative Coordinator who is adaptable, driven, well-trained, and enthusiastic. The ideal candidate will possess exceptional interpersonal and communication abilities, along with the capacity to engage with a diverse clientele to deliver top-notch service. The role is integral to the multi-disciplinary team within the Sexual Health services, operating in a progressive sexual health and HIV environment.
Key Responsibilities
The position entails ensuring and upholding a high-quality, user-centered access to the Integrated Sexual Health Service through customer service and support across all clinical venues, maintaining confidentiality and a non-judgmental approach.
The successful applicant will assist service users in navigating all aspects of the offerings available from the Integrated Sexual Health Service.
Main Duties Include:
- Serve as the primary point of contact, providing general information directly to patients, visitors, staff, and others, via various communication methods including correspondence, telephone, email, or in-person interactions.
- Address routine inquiries as appropriate, or determine the most relevant referral point, while recognizing that such inquiries may involve personal and sensitive information, necessitating strict confidentiality.
- Schedule appointments as needed, which may involve issuing written confirmations through pre-prepared standard letters, emails, or texts. Resolve any issues that may arise, including those related to clinic scheduling.
- Perform basic clerical tasks such as managing incoming/outgoing mail, filing, photocopying, and completing standard forms/returns. Typing or word processing routine letters and documents may also be required.
- Document information on relevant systems, which may be computerized or paper-based, ensuring accuracy and confidentiality.
- Support multiple clinics within the sexual health framework, which may include chaperoning duties. While prior experience is not mandatory, a willingness to learn and develop is essential.
About Us
Our Benefits
We provide a variety of benefits to support our staff, including:
- Access to the NHS Pension Scheme, offering generous retirement benefits, including a lump sum and pension for dependents.
- 27 days of annual leave, increasing to 33 days based on NHS Trust service.
- A generous relocation package of up to 30% of salary (capped at £18k) for hard-to-fill positions requiring relocation.
- A range of paid and unpaid leave options for emergency and planned absences.
- Confidential support and advice on personal, work, family, and relationship matters, available 24/7 through our Employee Assistance Programme.
- NHS Car Lease scheme and Cycle to Work scheme.
- Extensive learning and development opportunities.
- Discounts on dining, travel, shopping, and entertainment from various providers.
For more information on the extensive benefits we offer, please refer to our dedicated Staff Benefits pages.
Working for the Trust
Our organization is guided by values co-developed with our staff: we are kind, we are open, and we pursue excellence. We aim to cultivate a diverse workforce that truly represents our communities. We welcome applications from all backgrounds and work with our Staff Networks to enhance diversity in our recruitment process.
We are committed to inclusivity and will consider requests for flexible working arrangements from the onset of employment, where feasible. We encourage discussions with the recruiting manager regarding any specific requirements you may have.
Armed Forces Friendly Employer
We proudly hold the Gold Award from the Defence Employer Recognition Scheme, actively promoting support for all Defence personnel, including assistance with employment applications.
COVID-19 Vaccination Recommendations
Our Trust continues to strongly encourage staff to be vaccinated against COVID-19, as this remains our best defense to protect our patients and staff.
Qualifications and Skills
Essential:
- Educated to GCSE Level or equivalent, with Maths and English at grade C or above, or equivalent qualifications/demonstrable experience.
- Computer literacy skills equivalent to RSA2, NVQ 2, or demonstrable experience.
Desirable:
- Previous office/administrative experience in an NHS environment.
- A minimum of one year’s experience in an office/administrative role.
- Experience handling confidential information.
- Experience in a receptionist capacity.
Skills:
Essential:
- Able to organize and prioritize workload effectively.
- Strong communication skills.
- Ability to function effectively as part of a team.
- Capacity to exercise initiative.
Personal Attributes:
Essential:
- Self-disciplined and motivated.
- Empathetic in nature.
