Customer Service Representative

3 weeks ago

Gateshead, Gateshead, United Kingdom JD Group Full time

Company Overview:

JD Group is a leading retailer in the outdoor equipment sector, dedicated to providing a comprehensive selection of fishing gear and accessories. Our commitment to quality and customer satisfaction sets us apart in the industry.

Position Summary:

As a Retail Assistant, you will play a vital role in enhancing the shopping experience for our customers. Your primary responsibility will be to assist patrons in navigating our extensive range of fishing products while delivering exceptional service.

Key Responsibilities:

  • Foster positive interactions with customers through our service approach.
  • Promote a culture of outstanding customer care.
  • Ensure a safe and welcoming environment for both staff and customers.
  • Maintain up-to-date knowledge of our product offerings to guide customer decisions.
  • Adhere to company policies and procedures consistently.

Preferred Qualifications:

  • Exemplify professionalism and serve as a role model for peers.
  • Possess strong communication skills, both verbal and written.
  • Demonstrate the ability to prioritize tasks and meet team objectives.
  • Have a proven track record in customer service excellence.
  • Stay informed about industry trends and competitor activities.
  • Show a genuine enthusiasm for the fishing sector.

Desired Attributes:

  • Uphold the company's vision and values in all interactions.
  • Bring enthusiasm and a positive attitude to the workplace.
  • Be open to learning and adapting to new challenges.
  • Exhibit self-awareness and empathy in team dynamics.
  • Collaborate effectively with colleagues to achieve common goals.
  • Demonstrate resilience and the ability to thrive under pressure.
  • Take responsibility for the impact on customer experiences.
  • Maintain a high standard of personal integrity.
  • Be punctual and reliable in meeting commitments.

We offer a range of benefits to our team members, including a competitive holiday allowance, employee discounts, gym membership perks, and opportunities for personal growth.

Thank you for considering a career with JD Group.

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