Customer Service Representative

2 weeks ago

Gateshead, Gateshead, United Kingdom Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust Full time
About the Role

We are seeking a highly skilled and motivated Customer Service Representative to join our team at Cumbria, Northumberland, Tyne and Wear (CNTW) NHS Foundation Trust. As a Call Handler, you will play a vital role in providing exceptional customer service to our patients and stakeholders.

Key Responsibilities
  • Provide a high-quality telephone reception service for all enquiries and referrals into the service.
  • Act as a liaison between patients and the clinical team to ensure seamless communication and support.
  • Engage with service users, carers, and professionals to ensure all calls are dealt with efficiently and signposted appropriately.
  • Utilize a high level of sensitivity and professionalism while providing call handling duties.
  • Ensure all calls are responded to in an appropriate time frame and that all clinical information is effectively communicated and documented within the electronic patient records system.
Requirements
  • NVQ 3 in Care, Customer Care, or Business Administration, or commitment to work towards.
  • General level of education to O-Level/GCSE or equivalent.
  • Excellent communication and interpersonal skills, both verbal and written.
  • Good organisational and planning skills.
  • Flexible attitude to cope with fluctuating workloads and the occasional requirement to cover other areas in cases of staff absence.
  • Excellent customer service skills and confident telephone manner.
About Us

We aim to attract and retain a diverse, talented, and committed workforce who are caring and compassionate. In return, we can offer a dynamic working environment in which to build a career.

  • Customer Service Representative

    4 weeks ago

    Gateshead, Gateshead, United Kingdom The Recruitment Co. Full time

    Position Overview:The Recruitment Co is seeking a dedicated Customer Service Representative to join a dynamic legal practice.Key Responsibilities:As a Customer Service Representative, your primary duties will include:1. Responding to incoming calls in a courteous and professional manner.2. Taking and relaying messages to the appropriate personnel.3....

  • Customer Service Representative

    2 days ago

    Gateshead, Gateshead, United Kingdom FedEx Full time

    About FedExFedEx is a leading global logistics and transportation company, renowned for its commitment to excellence and customer satisfaction. As a key player in the industry, we strive to deliver exceptional service to our customers, and we're looking for talented individuals to join our team.Job SummaryWe're seeking a highly skilled Customer Service...

  • Customer Service Representative

    2 days ago

    Gateshead, Gateshead, United Kingdom FedEx Full time

    About FedExFedEx is a leading global logistics and transportation company, renowned for its commitment to excellence and customer satisfaction. As a key player in the industry, we strive to deliver exceptional service to our customers, and we're looking for talented individuals to join our team.Job SummaryWe're seeking a highly skilled Customer Service...

  • Customer Service Representative

    2 days ago

    Gateshead, Gateshead, United Kingdom FedEx Full time

    About the Role:We are seeking a highly skilled and customer-focused individual to join our Customer Service team as a Customer Service Representative. As a key member of our team, you will be responsible for delivering exceptional customer service and support to our clients.Key Responsibilities:Provide accurate and timely information to customers via various...

  • Customer Service Representative

    2 days ago

    Gateshead, Gateshead, United Kingdom FedEx Full time

    About the Role:We are seeking a highly skilled and customer-focused individual to join our Customer Service team as a Customer Service Representative. As a key member of our team, you will be responsible for delivering exceptional customer service and support to our clients.Key Responsibilities:Provide accurate and timely information to customers via various...

  • Customer Service Representative

    1 week ago

    Gateshead, Gateshead, United Kingdom Whistl Full time

    Customer Service Role at WhistlWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their queries and concerns in a professional and timely manner.Key...

  • Customer Service Representative

    1 day ago

    Gateshead, Gateshead, United Kingdom Adecco Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our Outbound Customer Service team as a Customer Service Representative. As a key member of our team, you will play a crucial role in delivering exceptional customer experiences and driving business growth.Key ResponsibilitiesCustomer Engagement: Conduct outbound customer...

  • Customer Service Representative

    2 days ago

    Gateshead, Gateshead, United Kingdom Adecco Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our Outbound Customer Service team as a Customer Service Representative. As a key member of our team, you will play a crucial role in delivering exceptional customer experiences and driving business growth.Key ResponsibilitiesCustomer Engagement: Conduct outbound customer...

  • Customer Service Representative

    2 weeks ago

    Gateshead, Gateshead, United Kingdom Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust Full time

    Job SummaryWe are seeking a highly skilled and motivated Customer Service Representative to join our team at Cumbria, Northumberland, Tyne and Wear (CNTW) NHS Foundation Trust. As a key member of our team, you will be responsible for providing exceptional customer service to our patients and stakeholders.Main ResponsibilitiesProvide a high level of customer...

  • Customer Service Representative

    5 days ago

    Gateshead, Gateshead, United Kingdom FedEx Full time

    About FedExFedEx is a leading global logistics and transportation company, renowned for its commitment to excellence and customer satisfaction. As a key player in the industry, we strive to deliver exceptional service to our customers, fostering a culture of innovation and teamwork.Job SummaryWe are seeking a highly skilled and customer-focused individual to...

  • Customer Service Representative

    5 days ago

    Gateshead, Gateshead, United Kingdom FedEx Full time

    About FedExFedEx is a leading global logistics and transportation company, renowned for its commitment to excellence and customer satisfaction. As a key player in the industry, we strive to deliver exceptional service to our customers, fostering a culture of innovation and teamwork.Job SummaryWe are seeking a highly skilled and customer-focused individual to...

  • Customer Service Representative

    2 weeks ago

    Gateshead, Gateshead, United Kingdom Pertemps Newcastle & Gateshead Full time

    Job Summary:We are seeking a highly skilled and fluent German language Customer Service Representative to join our team at Pertemps Newcastle & Gateshead. As a key member of our sales promotions sector, you will be responsible for providing exceptional customer service to our clients, handling customer inquiries, and resolving issues in a timely and...

  • Customer Service Representative

    2 days ago

    Gateshead, Gateshead, United Kingdom FedEx Full time

    About FedExFedEx is a leading global logistics and transportation company, renowned for its commitment to excellence and customer satisfaction. As a key player in the industry, we strive to deliver exceptional service to our customers, fostering a culture of innovation and teamwork.Job SummaryWe are seeking a highly skilled and customer-focused Customer...

  • Customer Service Representative

    2 days ago

    Gateshead, Gateshead, United Kingdom FedEx Full time

    About FedExFedEx is a leading global logistics and transportation company, renowned for its commitment to excellence and customer satisfaction. As a key player in the industry, we strive to deliver exceptional service to our customers, fostering a culture of innovation and teamwork.Job SummaryWe are seeking a highly skilled and customer-focused Customer...

  • Client Services Representative

    4 weeks ago

    Gateshead, Gateshead, United Kingdom HR GO Recruitment Full time £12

    Position: Client Services RepresentativeCompensation: £11 per hourEmployment Type: Temporary with potential for permanent placement for suitable candidatesWorking Schedule: 8-hour shifts between 8am and 8pm, including weekendsHR GO Recruitment is seeking a motivated and dynamic individual to join a leading customer service organization as a Client Services...

  • Customer Service Representative

    5 days ago

    Gateshead, Gateshead, United Kingdom HR GO Full time

    About the Role:HR GO Recruitment is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor. This is a fantastic opportunity to work with a leading customer service company based in Gateshead.Key Responsibilities:Handle customer calls and queries in a professional and timely manner.Negotiate suitable payment...

  • Customer Service Representative

    5 days ago

    Gateshead, Gateshead, United Kingdom HR GO Full time

    About the Role:HR GO Recruitment is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor. This is a fantastic opportunity to work with a leading customer service company based in Gateshead.Key Responsibilities:Handle customer calls and queries in a professional and timely manner.Negotiate suitable payment...

  • Customer Service Representative

    4 days ago

    Gateshead, Gateshead, United Kingdom MAN Truck & Bus UK Full time

    We are seeking a highly skilled and experienced Customer Service Advisor to join our team at MAN Truck & Bus UK. As a key member of our busy Gateshead Branch, you will be responsible for providing exceptional customer service and support to our clients.The ideal candidate will have a strong background in customer service, with experience in managing...

  • Customer Service Representative

    5 days ago

    Gateshead, Gateshead, United Kingdom MAN Truck & Bus UK Full time

    We are seeking a highly skilled and experienced Customer Service Advisor to join our team at MAN Truck & Bus UK. As a key member of our busy Gateshead Branch, you will be responsible for providing exceptional customer service and support to our clients.The ideal candidate will have a strong background in customer service, with experience in managing...

  • Customer Service Representative

    2 days ago

    Gateshead, Gateshead, United Kingdom MAN Truck & Bus UK Full time

    We are seeking a highly skilled and experienced Customer Service Advisor to join our team at MAN Truck & Bus UK. As a key member of our busy Gateshead Branch, you will be responsible for providing exceptional customer service and support to our clients.The ideal candidate will have a strong background in customer service, with experience in managing...