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Customer Service Representative

2 months ago

Gateshead, Gateshead, United Kingdom MAN Truck & Bus UK Full time

We are seeking a highly skilled and experienced Customer Service Advisor to join our team at MAN Truck & Bus UK. As a key member of our busy Gateshead Branch, you will be responsible for providing exceptional customer service and support to our clients.

The ideal candidate will have a strong background in customer service, with experience in managing workload, processing job cards, and communicating with customers and colleagues. You will also have the ability to work well under pressure, with a keen eye for detail and a proactive approach to problem-solving.

Key responsibilities will include:

  • Managing the workload of the workshop, ensuring accurate and efficient processing of job cards
  • Supporting the parts department with ordering parts and sub-contract work
  • Costing work and raising invoices from job cards/repair orders
  • Reporting time, hours sold, statistics, and budgetary information

We offer a competitive salary, bonus scheme, excellent pension scheme, and fantastic company car scheme. You will also have access to 25 days' holiday plus bank holidays.

As a Customer Service Advisor at MAN Truck & Bus UK, you will be part of a small, passionate team who are dedicated to delivering exceptional customer service. If you are a flexible, proactive, and customer-focused individual with a strong background in customer service, we would love to hear from you.