Customer Service Representative

4 weeks ago


Gateshead, Gateshead, United Kingdom Countrywide Full time

Customer Service Representative

At Countrywide, we are seeking a highly skilled and enthusiastic Customer Service Representative to join our team. As a key contact for our tenants and landlords, you will be responsible for providing a first-class service throughout the end of tenancy process.

Key Responsibilities:

  • Managing a portfolio of tenancies ending across our 60 brands
  • Acting as a key contact for our tenants and landlords in the end of tenancy process
  • Providing a first-class service to our customers
  • Working closely with our branch colleagues to expedite the process where there is a new tenant moving into the property
  • Dealing promptly and courteously with communication from landlords, tenants, contractors, and internal partners

Requirements:

  • Competent knowledge of lettings legislation, tenancy agreements, and landlord contracts
  • Excellent communication and relationship skills
  • Ability to work efficiently and calmly under pressure

As a Customer Service Representative at Countrywide, you will have the opportunity to work in a fun and positive environment, providing a high-quality service to our customers. If you are a motivated and enthusiastic individual with a passion for delivering excellent customer service, we would love to hear from you.



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