Customer Service Representative

4 weeks ago


Gateshead, Gateshead, United Kingdom Entain Full time

Job Title: Retail Customer Service

Job Summary:

We are seeking a highly motivated and customer-focused individual to join our team as a Retail Customer Service representative. As a key member of our shop team, you will be responsible for delivering exceptional customer service, building strong relationships with customers, and contributing to the overall success of our business.

Key Responsibilities:

  • Deliver outstanding customer service and build strong relationships with customers
  • Take bets on a wide range of sports and events
  • Process customer transactions, including cash handling
  • Help demonstrate our products and betting terminals to customers
  • Handle customer complaints or concerns with empathy and problem-solving skills
  • Work towards defined targets and goals
  • Maintain high shop standards
  • Open or close the shop as needed

Working Patterns:

This position requires availability from Friday 5pm - 10pm and Saturday, Sunday 8am - 10pm. You will work 2 days from 3, with a typical weekly rota made up of a blend of long opening shifts, long closing shifts, and shorter evening shifts.

Qualifications:

  • You must be 18 years of age or over to work in one of our betting shops
  • Passion for delivering great customer service
  • Ability to build strong relationships and communicate effectively
  • Self-motivated and proactive
  • Ability to deal with challenging situations in a calm and professional manner

What We Offer:

  • Competitive salary
  • Optional overtime subject to availability
  • Pension Scheme and annual ShareSave
  • Discounts with hundreds of retailers through Entain Deals
  • Healthcare and wellbeing support
  • Development opportunities

About Entain:

We are a leading sports betting and gaming company that values diversity, equity, and inclusion. We believe in creating a workplace where everyone feels valued, respected, and celebrated for who they are.



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