Customer Service Representative

4 weeks ago


Gateshead, Gateshead, United Kingdom Entain Full time
Job Title: Retail Customer Service

Are you passionate about delivering exceptional customer service and building strong relationships? Do you enjoy working in a fast-paced environment and taking on new challenges? As a Retail Customer Service representative at Entain, you will be an integral part of our team, responsible for providing top-notch customer service and driving sales in our betting shops.

Reporting to the Shop Manager, you will work closely with the team to serve customers, build rapport, and encourage repeat business. Your key responsibilities will include:

  • Delivering outstanding customer service and resolving customer complaints in a professional and empathetic manner.
  • Processing customer transactions, including cash handling and operating betting terminals.
  • Helping customers understand our products and services, and demonstrating our betting terminals.
  • Working towards defined targets and goals, and maintaining high shop standards.
  • Opening and closing the shop as needed, and contributing to a positive and inclusive team environment.

Working Patterns: This role requires flexibility and availability to work a variety of shifts, including weekends and bank holidays. You will work 2 days from 3, and your typical weekly rota will be made up of a blend of long opening shifts, long closing shifts, and shorter evening shifts.

Qualifications: To be successful in this role, you must be 18 years of age or over, and possess excellent communication and interpersonal skills. You should be self-motivated, proactive, and able to work effectively in a team environment.

What We Offer: As a Retail Customer Service representative at Entain, you can expect to receive a competitive salary, plus a range of benefits, including optional overtime, a pension scheme, and discounts with hundreds of retailers through Entain Deals.



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