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Customer Service Representative

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Gateshead, Gateshead, United Kingdom Adecco Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our Outbound Customer Service team as a Customer Service Representative. As a key member of our team, you will play a crucial role in delivering exceptional customer experiences and driving business growth.

Key Responsibilities
  • Customer Engagement: Conduct outbound customer service calls to existing customers, providing timely updates and information to ensure customer satisfaction.
  • Product and Service Information: Respond to customer queries with excellent communication skills, providing accurate and helpful information to meet customer needs.
  • Relationship Building: Build and maintain strong customer relationships through effective problem-solving and issue resolution.
  • Documentation and Feedback: Document customer interactions and feedback in our system, ensuring accurate records and continuous improvement.
  • Team Collaboration: Collaborate with your team and other departments to promptly resolve customer issues and ensure seamless service delivery.
Requirements
  • Experience: Previous experience in outbound customer service or customer service is preferred.
  • Communication Skills: Excellent verbal communication skills, with the ability to articulate complex information in a clear and concise manner.
  • Problem-Solving: Strong problem-solving abilities and the ability to think critically and creatively.
  • Technical Skills: Familiarity with in-house systems and computer skills, with the ability to learn new technologies quickly.
  • Teamwork: Ability to work independently and as part of a team, with a strong focus on collaboration and customer satisfaction.
What We Offer
  • Candidate Recognition: Opportunities for recognition and reward, including candidate of the month incentives.
  • Perks and Benefits: A range of perks and benefits, including discount vouchers, point collection, and eye care vouchers.
  • Support and Development: Access to a support programme with a 24/7 helpline, as well as opportunities for training and development.
  • Pension Scheme: A competitive pension scheme, with a range of options to suit individual needs.