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Customer Service Representative

2 months ago

Gateshead, Gateshead, United Kingdom FedEx Full time

About FedEx

FedEx is a leading global logistics and transportation company, renowned for its commitment to excellence and customer satisfaction. As a key player in the industry, we strive to deliver exceptional service to our customers, fostering a culture of innovation and teamwork.

Job Summary

We are seeking a highly skilled and customer-focused individual to join our Customer Service team as a Customer Service Representative. In this role, you will be responsible for providing accurate information and guidance to our customers, resolving service-related issues, and identifying new opportunities to grow business with our customers.

Key Responsibilities

  • Provide exceptional customer service via various contact channels, ensuring timely and accurate responses to customer inquiries.
  • Advise customers on how to use FedEx services and tools, promoting a seamless customer experience.
  • Resolve customer complaints and issues in a professional and courteous manner, ensuring customer satisfaction.
  • Identify opportunities to upsell and cross-sell FedEx services, driving business growth and revenue.
  • Collaborate with internal teams to ensure seamless communication and delivery of exceptional customer service.

Requirements

  • Excellent communication and interpersonal skills, with the ability to effectively interact with customers and internal stakeholders.
  • Strong problem-solving skills, with the ability to analyze and resolve complex customer issues.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple customer interactions simultaneously.
  • Flexibility to adapt to changing business needs and priorities.
  • High school diploma or equivalent required; degree in a related field preferred.

What We Offer

  • A competitive salary starting from £28,471.29.
  • A hybrid working policy, allowing team members to balance office and remote work.
  • Comprehensive training and on-the-job learning opportunities to develop your skills and knowledge.
  • Extensive learning resources, including online language courses and tuition assistance.
  • A supportive and inclusive work environment, promoting diversity and employee well-being.

Why Join FedEx?

FedEx is a company that values its people and strives to create a positive work environment. We offer a range of benefits and opportunities for growth and development, making us an attractive employer for those seeking a challenging and rewarding career.