Customer Service Representative
5 days ago
About FedEx
FedEx is a leading global logistics and transportation company, renowned for its commitment to excellence and customer satisfaction. As a key player in the industry, we strive to deliver exceptional service to our customers, fostering a culture of innovation and teamwork.
Job Summary
We are seeking a highly skilled and customer-focused individual to join our Customer Service team as a Customer Service Representative. In this role, you will be responsible for providing accurate information and guidance to our customers, resolving service-related issues, and identifying new opportunities to grow business with our customers.
Key Responsibilities
- Provide exceptional customer service via various contact channels, ensuring timely and accurate responses to customer inquiries.
- Advise customers on how to use FedEx services and tools, promoting a seamless customer experience.
- Resolve customer complaints and issues in a professional and courteous manner, ensuring customer satisfaction.
- Identify opportunities to upsell and cross-sell FedEx services, driving business growth and revenue.
- Collaborate with internal teams to ensure seamless communication and delivery of exceptional customer service.
Requirements
- Excellent communication and interpersonal skills, with the ability to effectively interact with customers and internal stakeholders.
- Strong problem-solving skills, with the ability to analyze and resolve complex customer issues.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple customer interactions simultaneously.
- Flexibility to adapt to changing business needs and priorities.
- High school diploma or equivalent required; degree in a related field preferred.
What We Offer
- A competitive salary starting from £28,471.29.
- A hybrid working policy, allowing team members to balance office and remote work.
- Comprehensive training and on-the-job learning opportunities to develop your skills and knowledge.
- Extensive learning resources, including online language courses and tuition assistance.
- A supportive and inclusive work environment, promoting diversity and employee well-being.
Why Join FedEx?
FedEx is a company that values its people and strives to create a positive work environment. We offer a range of benefits and opportunities for growth and development, making us an attractive employer for those seeking a challenging and rewarding career.
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