Customer Service Representative

2 weeks ago

Gateshead, Gateshead, United Kingdom Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust Full time
Job Summary

We are seeking a highly skilled and motivated Customer Service Representative to join our team at Cumbria, Northumberland, Tyne and Wear (CNTW) NHS Foundation Trust. As a key member of our team, you will be responsible for providing exceptional customer service to our patients and stakeholders.

Main Responsibilities
  • Provide a high level of customer service to patients and stakeholders via telephone and in person.
  • Act as a liaison between patients and clinical teams to ensure seamless communication and support.
  • Process and manage patient information and data with accuracy and confidentiality.
  • Provide administrative support to the team, including typing, checking documentation, and processing mail.
  • Work collaboratively with the team to maintain a positive and productive work environment.
Requirements
  • NVQ 3 in Care, Customer Care, or Business Administration, or commitment to work towards.
  • Good communication skills, showing a caring and compassionate attitude.
  • Working knowledge of Microsoft applications, including email communication.
  • Good working knowledge of office procedures.
  • Previous secretarial/clerical experience.
  • Able to prioritize and plan own workload.
  • Ability to work under pressure and meet targets.
About Us

We are a dynamic and caring organization that values our employees and strives to provide a positive and supportive work environment. We are committed to attracting and retaining a diverse and talented workforce who share our values and are passionate about delivering exceptional patient care.

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