Customer Service Representative
4 days ago
About the Role
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Advisor. As a key member of our store team, you will play a vital role in delivering exceptional customer service and ensuring a positive shopping experience for our customers.
Key Responsibilities
- Provide excellent customer service, responding to customer queries and resolving issues in a professional and courteous manner.
- Work collaboratively with colleagues to achieve sales targets and maintain a high level of customer satisfaction.
- Process transactions accurately and efficiently, handling cash, credit card payments, and other payment methods.
- Maintain a high level of product knowledge, advising customers on our range of products and services.
- Contribute to the overall visual merchandising and store presentation, ensuring a clean and welcoming environment for customers.
- Participate in ongoing training and development to enhance skills and knowledge, ensuring compliance with company policies and procedures.
Requirements
- Excellent communication and interpersonal skills, with the ability to work effectively with colleagues and customers.
- Ability to work in a fast-paced environment, handling multiple tasks and priorities.
- Basic math skills and accuracy when handling cash and credit card transactions.
- Flexibility to work a variety of shifts, including weekends and holidays.
- Ability to lift and move stock as required.
What We Offer
- A competitive hourly rate and opportunities for career progression.
- A comprehensive training program, including on-the-job training and ongoing development opportunities.
- A fun and supportive work environment, with a focus on teamwork and collaboration.
- A range of employee benefits, including discounts on products and services.
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