Customer Service Representative

5 days ago


Gateshead, Gateshead, United Kingdom Whistl Full time
Key Responsibilities
  • Handle customer inquiries and resolve issues in a professional and courteous manner.
  • Process payments and negotiate payment arrangements with customers.
  • Update customer account information and maintain accurate records.
  • Adhere to company policies and procedures, as well as regulatory requirements.
  • Provide excellent customer service and ensure customer satisfaction.
  • Work collaboratively with internal teams to resolve customer issues.
Working Hours

40 hours per week.

Shifts: Monday to Friday between 8:00am and 8:00pm on rotation, and the requirement to work 1 in 4 Saturdays from 10am to 2pm.

Benefits
  • Enhanced annual leave entitlement, starting at 31 days
  • Access to our prestige Benefits and Rewards Portal
  • Long service rewards - both financial and leave-based
  • Health cash plan
  • Life Assurance Scheme
  • Career development opportunities
  • Access to a well-established Employee Assistance Programme

And other excellent benefits you'd expect from a market leader.



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