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Customer Service Representative

2 months ago

Gateshead, Gateshead, United Kingdom Pertemps Newcastle & Gateshead Full time
About the Role

We are seeking a highly skilled Customer Service Advisor to join our team at Pertemps Newcastle & Gateshead. As a key member of our sales promotions team, you will be responsible for providing exceptional customer service to our clients and customers.

Key Responsibilities
  • Customer Service: Efficiently address customer queries via phone and email, providing quality advice and information.
  • Task Completion: Complete work tasks with thoroughness, accuracy, and consistency, paying attention to detail.
  • Call Handling: Professionally handle inbound calls from consumers and distributors.
  • Claim Processing: Process inbound promotional claims accurately and efficiently.
  • Query Resolution: Resolve queries and keep customers updated on the status of their enquiry.
  • Customer Service Delivery: Deliver the highest level of customer service at all times.
  • Team Collaboration: Set an example to the team with a positive and professional attitude, making effective use of downtime by assisting colleagues with other tasks.
  • Product Knowledge: Work with the management team to stay updated on product knowledge and company policies.
  • Compliance: Always ensure compliance with Clients' Service Level Agreements.
Requirements
  • Language Skills: Ability to speak and write in German language to a C1 ability – advanced ability.
  • Communication Skills: Excellent interpersonal and communication skills (both verbal and written) to articulate information clearly and confidently.
  • Technical Skills: Competent computer skills and experience with Microsoft Office (e.g. Outlook, Excel).
  • Problem-Solving Skills: Ability to manage tasks without constant supervision, think critically, and solve problems on your own.
  • Time Management: Excellent time management skills to handle multiple tasks efficiently.
  • Adaptability: Adaptability to changes in a fast-paced environment.
  • GDPR Knowledge: Good understanding of GDPR practices.