Customer Service Team Leader

3 months ago


Whiteley, United Kingdom Solve Recruitment Full time

Our Client is a fast growing Tech Company, with a fabulous Culture & a lively friendly team.

There's no better time this Company as they continue to grow and execute their exciting future plans. They really care about their employees and endeavour to provide a happy and exciting workplace. We'd love you to be a part of their future and grow with them.

**Who you are**
- Experience in a customer service role is essential (Retail, Hospitality, Call Centre - we're keen to chat with you)
- Experience / ability to lead / mentor other team members and assist the Team manager
- Excellent communication skills both written and verbal
- Excellent customer service skills
- Confident speaking on the phone
- Well organised with a high attention to detail
- Self-driven with a demonstrated ability to prioritize and effectively complete tasks
- Willing to listen and learn

**About the role**

As a member of the Customer Service team, you will be responsible for helping to resolve our customer queries, always providing an excellent standard of customer service.

**Your day-to-day responsibilities**
- Answering inbound telephone calls from customers
- Make outbound calls to customers that have requested a call back
- Provide excellent customer service both verbally and written
- Provide full customer support for our range of telephone and broadband products

**This role is**:

- Permanent
- Full time
- Office-based - would not suit someone who cannot get to the office
- Working hours: 08:30-17:30, Monday to Friday.
- Some evenings and weekends
- Overtime available

**Benefits & Advantages**
- Regular incentives and bonus scheme
- Corporate gym membership
- Opportunities for learning and growth
- 20 days holiday plus bank holidays
- Day off for your birthday
- Employer pension contributions
- Free parking
- Employee Advantage Program Benefits

**Job Types**: Full-time, Permanent

**Salary**: £26,000.00-£29,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Free parking
- Gym membership
- Health & wellbeing programme
- On-site parking

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Performance bonus

Work Location: In person



  • Whiteley, United Kingdom Cleansing Service Group Full time

    Would you like to be part of the CSG team? We’re a £65m waste company, independently owned and with a strong family business ethos. We offer a range of employee benefits and have a strong tradition of helping to develop the careers of those who help us shine. Our guiding principle is “It’s all about the people” and many of our almost 500 workers...


  • Whiteley, United Kingdom Cleansing Service Group Full time

    **Our Vison is to be the best people who work together for a Cleaner, Safer future where everyone can thrive.** Would you like to join our team here at CSG and make a difference to the environment? We are seeking passionate individuals who would take pride in promoting sustainable waste management practices to help make sure the UK carbon footprint is...


  • Whiteley, United Kingdom Cleansing Service Group Full time

    **Cleansing Service Group (CSG) is a leading and award-winning force within the environmental & waste recovery sector.** CSG operate 28 sites nationwide providing a diverse range of services for the treatment & recovery of waste supported by technical, transport and industrial cleaning depots. As a family owned company, we employ individuals who share our...

  • CSR Team Leader

    2 weeks ago


    Whiteley, United Kingdom Safran Helicopter Engines Full time

    Job Description What's special about us? Safran Helicopter Engines are the world's leading manufacturer of rotorcraft turbines and the only one dedicated exclusively to this market. Our UK facility is the European Maintenance Centre Hub for the SHE Group, performing level 1 to level 3 maintenance and repairs on complex helicopter engine components. ...

  • Kfc Team Leader

    3 months ago


    Whiteley, United Kingdom EG Group Full time

    **Role**: KFC Team Leader **Location**: Whiteley Village, PO15 7FU **Hours**: Part-Time / Full-Time Hours Available / Permanent **Hourly Rate**: £11.15 **Bonus Scheme**: Quarterly Bonus Incentive! **Company**: EG Group EG Group recruiting on behalf of YUM! Brands. At KFC, everyone gets a seat at our table. We feed our people’s potential - to be...


  • Whiteley, United Kingdom Onecom Full time

    **Role**:Transactions Team Leader **Location**:Whiteley, Hampshire **Fantastic Hours**:Monday to Friday 8:30-5:30 **The task at hand**: The Transactions Team Leader is responsible for leading the Transactions team. Ensuring that invoices/credit notes are imported from the relevant billing platforms, imported into X3 and reconciled and ensuring that all...

  • Team Leader

    3 months ago


    Whiteley, United Kingdom Gattaca Plc Full time

    **Introduction** At Gattaca, our values are the backbone of everything we do: Trust, Professionalism, Ambition, and FUN. This, paired with the tools and industry leading training we can provide, can give you what you need to be our next recruitment superstar. **Team Leader**: - Barclay Meade - Procurement We are looking for a passionate leader to join...


  • Whiteley, United Kingdom Cybersentry Full time

    **Are you experienced in administration with a passion for providing outstanding customer service?** **Are you looking for an opportunity to join a friendly team that enjoys regular social events together?** CyberSentry are looking for a full-time Customer Service Administrator to join our small and dynamic team based in Whiteley. Ideally, you will have...


  • Whiteley, Hampshire, United Kingdom Safran Helicopter Engines Full time

    About UsSafran Helicopter Engines is a leading manufacturer of rotorcraft turbines, dedicated exclusively to this market. Our UK facility is the European Maintenance Centre Hub, performing complex maintenance and repairs on helicopter engine components.Our TeamWe partner with a global customer base, providing technical expertise and support in both fixed...


  • Whiteley, United Kingdom Gattaca PLC Full time

    Introduction Are you passionate about connecting talented individuals with rewarding career opportunities?For over 35 years, Gattaca has been helping clients across the world grow by solving their biggest talent challenges. Every day we aim to deliver a service that is so trusted that our clients, candidates, colleagues, and suppliers recommend us without...

  • Optics Team Leader

    2 weeks ago


    Whiteley, Hampshire, United Kingdom Inspired Selections Full time

    Exciting Opportunity for an Assistant ManagerWe are pleased to announce a fantastic opportunity for a skilled Assistant Manager to become part of a thriving practice. The ideal candidate should possess a minimum of 3 years of management experience within the optics sector.Compensation: Starting from £27,000+Employment Type: Full-timeLeave: 28 days of...

  • Optical Team Leader

    2 weeks ago


    Whiteley, Hampshire, United Kingdom Inspired Selections Full time

    Exciting Opportunity for an Optical Team LeaderCompany: Inspired SelectionsA reputable optical establishment is on the lookout for a skilled Optical Assistant ready to transition into a leadership position. In this role, you will oversee a dedicated team of 15, collaborating closely with the Assistant Manager and Practice Manager. This position offers a...

  • Optics Team Leader

    2 weeks ago


    Whiteley, Hampshire, United Kingdom Inspired Selections Full time

    Assistant Manager Role AvailableWe are pleased to announce an opportunity for a skilled Assistant Manager to become part of a thriving optical practice. The successful applicant should possess a minimum of 3 years of management experience within the optics sector.Competitive Salary: £27,000+Full-time Employment28 Days of Annual LeaveTeam Performance...


  • Whiteley, United Kingdom Specsavers Full time

    **Customer Service Apprenticeship** **Whiteley** **Full time to include Weekend working 38 hours** **£266 per week** Become an Apprentice in our store and you’ll have everything you need to truly realise your potential - from experience in a full-time role to an industry-recognised qualification and the support of a global brand, all whilst earning a...


  • Whiteley, United Kingdom Onecom Full time

    **Customer Service Advisor** **Location**:Whiteley, 2 days in office, 3 days from home or office **Competitive Salary**:£24,000 + KPI bonus up to £4,500 per year (paid monthly) - Earn up to £28,500 per year **Fantastic Hours**:Mon - Fri, 40 hours per week between 8am - 5pm Are you looking for flexibility, an above average salary package, progression...


  • Whiteley, Hampshire, United Kingdom Chubb Fire & Security UK & Ireland Full time

    Company OverviewAre you seeking a role within an organization that prioritizes a 'people first' ethos?At Chubb Fire & Security, we are excited to present an opportunity for an Administrator to become part of our exceptional, high-achieving team.This position is fully office-based, and candidates should possess the ability to commute to work.About Us, Our...


  • Whiteley, Hampshire, United Kingdom Chubb Fire & Security UK & Ireland Full time

    Company OverviewAre you seeking a role within an organization that prioritizes a 'people-first' ethos?At Chubb Fire & Security, we are excited to present an opportunity for an Administrator to become part of our exceptional, high-achieving team.This position is entirely office-based, and candidates must possess the ability to commute independently.About Us,...


  • Whiteley, United Kingdom Corrigenda Full time

    FULL TIME - 40 hours per week Monday to Friday - Alternating Work Pattern - 08:00 - 16:30 / 08:30 - 17:00 **Benefits**: 23 days holiday plus bank holidays, Company Pension, Employee Assistance Programme Corrigenda are looking to recruit an enthusiastic Customer Service Advisor, who will be based at our Segensworth office, with occasional visits to other...


  • Whiteley, Hampshire, United Kingdom Lidl Full time

    Position OverviewThe role of a Customer Assistant is vital in ensuring a positive shopping experience for our customers. This position is based in a retail environment, where you will engage with customers and assist them with their needs.Location: Store in WhiteleyContract Type: Part-TimeExperience Level: Entry LevelEmployment Area: Retail...


  • Whiteley, Hampshire, United Kingdom Lidl Full time

    Position OverviewThe role of a Customer Assistant is essential in providing exceptional service to our valued customers. This position is based in a retail environment, where you will engage with customers and assist them in their shopping experience.LocationOur store is located in a vibrant area, providing a welcoming atmosphere for both customers and...