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Customer Service Team Leader
3 months ago
Our Client is a fast growing Tech Company, with a fabulous Culture & a lively friendly team.
There's no better time this Company as they continue to grow and execute their exciting future plans. They really care about their employees and endeavour to provide a happy and exciting workplace. We'd love you to be a part of their future and grow with them.
**Who you are**
- Experience in a customer service role is essential (Retail, Hospitality, Call Centre - we're keen to chat with you)
- Experience / ability to lead / mentor other team members and assist the Team manager
- Excellent communication skills both written and verbal
- Excellent customer service skills
- Confident speaking on the phone
- Well organised with a high attention to detail
- Self-driven with a demonstrated ability to prioritize and effectively complete tasks
- Willing to listen and learn
**About the role**
As a member of the Customer Service team, you will be responsible for helping to resolve our customer queries, always providing an excellent standard of customer service.
**Your day-to-day responsibilities**
- Answering inbound telephone calls from customers
- Make outbound calls to customers that have requested a call back
- Provide excellent customer service both verbally and written
- Provide full customer support for our range of telephone and broadband products
**This role is**:
- Permanent
- Full time
- Office-based - would not suit someone who cannot get to the office
- Working hours: 08:30-17:30, Monday to Friday.
- Some evenings and weekends
- Overtime available
**Benefits & Advantages**
- Regular incentives and bonus scheme
- Corporate gym membership
- Opportunities for learning and growth
- 20 days holiday plus bank holidays
- Day off for your birthday
- Employer pension contributions
- Free parking
- Employee Advantage Program Benefits
**Job Types**: Full-time, Permanent
**Salary**: £26,000.00-£29,000.00 per year
**Benefits**:
- Casual dress
- Company events
- Free parking
- Gym membership
- Health & wellbeing programme
- On-site parking
Schedule:
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Performance bonus
Work Location: In person
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