Customer Service Administrator

3 weeks ago


Whiteley, Hampshire, United Kingdom Chubb Fire & Security UK & Ireland Full time

Company Overview

Are you seeking a role within an organization that prioritizes a 'people-first' ethos?

At Chubb Fire & Security, we are excited to present an opportunity for an Administrator to become part of our exceptional, high-achieving team.

This position is entirely office-based, and candidates must possess the ability to commute independently.

About Us, Our Culture & What We Offer

With over 200 years of experience, Chubb Fire & Security has been dedicated to safeguarding individuals and assets globally. We deliver vital and innovative security solutions, including digital CCTV surveillance, intruder alarms, and fire detection systems. Our clientele ranges from local businesses to numerous FTSE 100 companies, supported by a diverse team of over 13,000 employees worldwide. Together, we achieve remarkable outcomes.

We are committed to fostering our employees' growth through continuous development and innovation. As part of the global API Group, we benefit from a network of organizations where leadership and its development are key strategic advantages.

COMPENSATION: Up to £24,000 annually

  • 25 days of annual leave, in addition to public holidays
  • Complimentary Onsite Parking
  • Cycle to Work Initiative
  • Employee Referral Incentive (£1000)
  • Company Pension Plan
  • Life Insurance (4 x Basic Salary)
  • Employee Scholarship Program
  • A Central Benefits Platform with various discounts
  • Health & Wellbeing Resources
  • Bravo Awards: Recognizing exceptional contributions from all staff and promoting excellence

Key Responsibilities of the Administrator

The primary objective of this role is to deliver administrative assistance to ensure the efficient operation of the branch. You will work closely with the Operations Manager and General Manager to provide outstanding customer service.

Your Responsibilities Will Include:

  • Organizing, verifying, and entering engineer timesheet data weekly in accordance with established timelines and procedures
  • Communicating with Customers, Engineers, and the Customer Service Centre regarding installation projects and service inquiries
  • Maintaining customer job records, ensuring all pertinent information is accurately documented for easy access to customer history and data
  • Clearing canceled jobs and updating database records
  • Assisting in the creation of engineer maintenance schedules and reporting on progress
  • Supporting the Operations Manager with installation planning and management of ongoing work
  • Handling calls from Engineers, Customers, and Colleagues to assist in resolving any issues or concerns

WORKING HOURS: 37.5 hours per week | Monday to Friday | 9 AM to 5 PM | Fully office-based

What We Seek in You

  • Previous experience in administration or customer service
  • Experience in managing customer disputes is preferred
  • Strong IT literacy skills; familiarity with various systems, including in-house portals and Microsoft applications
  • Excellent communication skills with the ability to build rapport with colleagues
  • Proactive attitude with the capability to prioritize tasks and multitask effectively
  • Highly organized with the ability to meet deadlines

If you believe you fit this profile, we encourage you to submit your application.



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