Office Administrator
3 weeks ago
Company Overview
Are you seeking a role within an organization that prioritizes a 'people first' ethos?
At Chubb Fire & Security, we are excited to present an opportunity for an Administrator to become part of our exceptional, high-achieving team.
This position is fully office-based, and candidates should be prepared for daily commuting.
About Us, Our Culture & Benefits
With over 200 years of experience, Chubb Fire & Security has been dedicated to safeguarding individuals and assets globally. We provide vital and innovative security solutions, including digital CCTV, intruder alarms, and fire detection systems. Our clientele ranges from local businesses to numerous FTSE 100 companies, supported by a diverse team of over 13,000 employees worldwide. Together, we achieve remarkable outcomes.
We are committed to the continuous development of our workforce, fostering innovation and growth as your career progresses. As part of the global API Group, we leverage leadership and development as our strategic advantage, ensuring we invest in our employees.
COMPENSATION: Up to £24,000 annually
- 25 days of annual leave, in addition to public holidays
- Complimentary Onsite Parking
- Cycle to Work Initiative
- Employee Referral Incentive (£1000)
- Company Pension Plan
- Life Insurance (4 x Basic Salary)
- Employee Scholarship Program
- A Central Benefits Platform with various discounts
- Health & Wellbeing Resources
- Bravo Awards: Recognizing exceptional contributions from all team members
Key Responsibilities of the Administrator
The primary objective of this role is to deliver administrative assistance to ensure the efficient operation of the branch. You will closely collaborate with the Operations Manager and General Manager to enhance customer service delivery.
Your Responsibilities Will Include:
- Organizing, verifying, and entering engineer timesheet data weekly, adhering to established timelines and procedures
- Engaging with Customers, Engineers, and the Customer Service Centre regarding installation projects and service inquiries
- Maintaining customer job records, ensuring all pertinent information is accurately documented for comprehensive customer history
- Clearing canceled jobs and updating database records
- Assisting in the creation of engineer maintenance schedules and tracking progress
- Supporting the Operations Manager with installation planning and management of ongoing work
- Handling calls from Engineers, Customers, and Colleagues to aid in resolving any issues or concerns
WORKING HOURS: 37.5 hours per week | Monday to Friday | 9 AM to 5 PM | Fully office-based
Desired Qualifications:
- Previous experience in administrative or customer service roles
- Experience in managing customer disputes is preferred
- Strong IT literacy skills, with familiarity in various systems, including Microsoft applications
- Excellent communication skills, with the ability to build rapport with colleagues
- Proactive mindset with the ability to prioritize tasks and multitask effectively
- Highly organized, capable of meeting deadlines
If you believe you possess these qualities, we encourage you to consider this opportunity.
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