Technical Support Coordinator

3 weeks ago


Whiteley, Hampshire, United Kingdom Complete Security Recruitment Full time £23,000 - £26,000
Position Overview:
We are pleased to announce a full-time opportunity for an administrator/coordinator within our electronic security division. We seek an enthusiastic individual who is driven and committed to maintaining a high level of service excellence.

Key Responsibilities:
The role encompasses a variety of tasks aimed at delivering exceptional customer support, including but not limited to:
  • Scheduling appointments efficiently
  • Interacting professionally with clients
  • Accurately recording information from clients and technicians into our systems
  • Proactively addressing and resolving issues
  • Ensuring all communications are friendly and clear to enhance customer understanding
  • Handling incoming calls and providing assistance to field technicians
  • Coordinating the procurement of necessary parts for assignments

Work Environment:
This position is based at our main office, with working hours from 08:00 AM to 04:30 PM, Monday through Friday.

Employment Type:
Full-time, Permanent

Compensation:
Salary range of £23,000.00 to £26,000.00 annually

Additional Benefits:
Participation in a bonus scheme

Diversity and Inclusion:
We are committed to incorporating diversity, equality, and inclusion into our hiring practices.

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