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Technical Support Specialist

2 months ago

Whiteley, Hampshire, United Kingdom Gattaca Plc Full time
About the Role

We are seeking a highly skilled and motivated Technical Support Specialist to join our innovative technology team at Gattaca Plc. As a key member of our team, you will be responsible for providing second-line support for our technology applications and processes, ensuring smooth and efficient operations.

Key Responsibilities
  • Provide technical support for our technology applications and processes, resolving issues and improving system performance.
  • Collaborate with the Technology Solutions Manager to implement new applications, upgrade existing systems, and manage significant changes.
  • Assist in developing and testing new applications, ensuring they meet our high standards and work seamlessly with existing systems.
  • Support the transition of new applications to the service desk team, ensuring they are fully prepared for operational support.
Requirements
  • Experience working in an IT team or as a business partner, with strong problem-solving skills for system or process challenges.
  • Ability to work independently and resolve issues beyond the service desk's scope.
Desirable Experience
  • CRM systems process and documentation management.
  • Payroll systems process mapping.
  • Experience with HTML and API.
About Gattaca Plc

Gattaca Plc is a leading provider of talent solutions, helping clients across the world grow by solving their biggest talent challenges. We are committed to promoting diversity, inclusion, and accessibility in everything we do.

We offer a range of benefits, including excellent growth and development opportunities, industry-leading training, apprenticeship opportunities, free on-site parking, and personal flexible benefits to meet each employee's needs.

We are dedicated to helping our people realize their full potential and are committed to creating a positive and inclusive work environment.