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Administrative Support Specialist

2 months ago

Whiteley, Hampshire, United Kingdom Chubb Fire & Security UK & Ireland Full time

Company Overview

Are you seeking a role within an organization that truly values its employees?

At Chubb Fire & Security, we are excited to present an opportunity for an Administrator to become part of our dedicated and high-achieving team.

This position is office-based, and candidates should possess the ability to commute to work.

About Us, Our Values & What We Offer

With over 200 years of experience, Chubb Fire & Security has been at the forefront of protecting individuals and assets globally. We provide essential and innovative security solutions, including digital CCTV, intruder alarms, and fire detection systems. Our clientele ranges from local businesses to numerous FTSE 100 companies, supported by a diverse team of over 13,000 employees worldwide. Together, we achieve remarkable results.

We are committed to fostering the growth and development of our employees, ensuring that as your career progresses, we evolve together. As part of the global API Group, we benefit from a network of organizations where leadership and its development are prioritized, representing our strongest strategic advantage.

COMPENSATION: up to £24,000 annually

  • 25 days of annual leave, in addition to public holidays
  • Complimentary Onsite Parking
  • Cycle to Work Initiative
  • Employee Referral Program (£1000)
  • Company Pension Plan
  • Life Insurance (4 x Basic Salary)
  • Employee Scholarship Program
  • A Central Benefits Platform offering a wide array of discounts
  • Health & Wellbeing Resources
  • Bravo Awards: Recognizing exceptional contributions from all staff and promoting excellence

Key Responsibilities of the Administrator

The primary objective of this role is to deliver administrative assistance to ensure the efficient operation of the branch. You will closely collaborate with the Operations Manager and the General Manager to provide outstanding customer service.

Your Responsibilities Will Include:

  • Organizing, verifying, and entering engineer timesheet data weekly, adhering to established timelines and procedures
  • Communicating with Customers, Engineers, and the Customer Service Centre regarding installation projects and service inquiries
  • Maintaining customer job records, ensuring all relevant information is accurately documented for easy access to customer history and data
  • Clearing canceled jobs and updating database information
  • Assisting in the preparation of engineer maintenance schedules and reporting on progress
  • Supporting the Operations Manager with installation planning and managing ongoing work
  • Handling calls from Engineers, Customers, and Colleagues to help resolve any issues or concerns

WORKING HOURS: 37.5 hours per week | Monday to Friday | 9 AM to 5 PM | Fully office-based

Desired Qualifications:

  • Previous experience in administrative or customer service roles
  • Experience in managing customer disputes is preferred
  • Strong IT literacy skills, familiar with various systems, including both in-house and Microsoft applications
  • Excellent communication skills with the ability to build rapport with colleagues
  • Proactive mindset with the ability to prioritize tasks and manage multiple responsibilities effectively
  • Highly organized with the capability to meet deadlines

If you believe you possess these qualities, we encourage you to consider this opportunity.