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Customer Support Specialist

4 weeks ago

Whiteley, Hampshire, United Kingdom Safran Helicopter Engines Full time

Job Overview

Safran Helicopter Engines is seeking a highly skilled and organized individual to join our team as a Customer Support Representative. As the friendly face of our company, you will be responsible for providing exceptional customer service to our global customer base.

Key Responsibilities

• Provide timely and accurate information to customers regarding contractual deliverables
• Administer Support by the Hour contracts, engine repairs, and spares orders
• Liaise frequently with customers by phone and email
• Sales administration, including quotations, invoicing, and monitoring delivery performance
• Record customer complaints and warranties in the appropriate systems
• Manage warranty returns and report customer contacts in the CRM system

Requirements

• English and Maths GCSE grade 9-4 (A*-C)
• Excellent command of the English language, written and spoken
• Self-organised and able to manage multiple ongoing queries/actions/enquiries
• Communication and people skills
• MS Office, especially Outlook, Word, Excel
• Customer relations
• SAP Knowledge desired
• Sales administration experience in a complex business-to-business environment
• Aerospace industry experience desired

What We Offer

• 25 days holiday a year (plus bank holidays)
• Flexitime and hybrid working arrangements
• On-site restaurant and Costa coffee
• Generous pension contributions and health cash back scheme
• Annual bonus and company sick pay
• Access to a range of lifestyle benefits, including life assurance and retail discounts

Travel Requirements

Occasional UK and overseas travel to customers and other Safran Sites.