Technical Support Specialist
1 month ago
We are seeking an experienced 2nd Line IT Service Desk Engineer to join our team at Tailor Made Technologies. As a key member of our service desk, you will play a vital role in providing exceptional customer support and ensuring the smooth operation of our IT services.
Key Responsibilities:
- Provide timely and effective support to customers through various communication channels.
- Analyze and resolve technical issues, escalating when necessary to ensure prompt resolution.
- Collaborate with internal teams and third-party vendors to resolve complex technical issues.
- Manage work queues and prioritize tasks to meet service level agreements.
- Contribute to the development and implementation of process improvements to enhance overall service desk performance.
Requirements:
- Proven experience in a similar role, with a strong understanding of ITIL service desk principles.
- Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
- Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues.
- Basic knowledge of IT infrastructure, including Active Directory, Group Policy, and networking concepts.
- Ability to work in a fast-paced environment, with a high level of adaptability and flexibility.
What We Offer:
- A competitive salary and benefits package.
- Ongoing training and development opportunities to enhance your skills and career progression.
- A collaborative and dynamic work environment, with a strong focus on teamwork and employee well-being.
- Opportunities to work with a range of technologies and systems, with a focus on continuous improvement and innovation.
About Us:
Tailor Made Technologies is a leading provider of managed IT services, dedicated to helping small and medium-sized enterprises achieve their business goals through the effective use of technology. With a strong focus on customer service and support, we strive to deliver exceptional results and exceed our customers' expectations.
-
Technical Support Specialist
2 weeks ago
Whiteley, Hampshire, United Kingdom Spectrum IT Recruitment Full timeJob DescriptionSpectrum IT Recruitment is seeking a highly skilled Technical Support Specialist to join our team.We are looking for an experienced professional to provide 3rd level technical support, collaborate with junior team members, and drive standards. The ideal candidate will have a strong service desk background, great knowledge of technologies, and...
-
Senior Technical Support Specialist
3 weeks ago
Whiteley, Hampshire, United Kingdom Spectrum IT Recruitment Full timeJob OverviewSpectrum IT Recruitment is seeking a skilled and experienced 3rd Line Infrastructure Engineer to join our growing team. This role involves providing technical support to customers, resolving complex hardware and software issues, and reducing reoccurring incidents.About the RoleWe are looking for a highly skilled individual with strong...
-
Aerospace Technical Specialist
3 weeks ago
Whiteley, Hampshire, United Kingdom NATS Full timeJob SummaryWe are seeking an experienced Aerospace Technical Specialist to join our team at NATS. The successful candidate will be responsible for designing and implementing technology solutions for our Flight Domain on the Flight Data Processor (FDP) system.About UsNATS is a leading air navigation service provider, handling over 2 million flights each year....
-
Technical Support Role
3 weeks ago
Whiteley, Hampshire, United Kingdom Tailor Made Technologies Full timeYour Career PathAs a 2nd Line IT Service Desk Engineer at Tailor Made Technologies, you will have the opportunity to develop your technical skills and progress within the company.Key Responsibilities:Support a wide range of customers via phone, live chat, and emailResolving technical issues and escalating complex cases when necessaryLiaise with third parties...
-
Senior Support Specialist
3 weeks ago
Whiteley, Hampshire, United Kingdom Spectrum It Recruitment Limited Full timeJob Title: Senior Support Specialist">About the Company: We are a dynamic recruitment agency with a strong focus on technology. Our team is dedicated to finding the best talent for our clients.">Salary: £42,000 - £47,000 per annum">Job Description:">">Provide technical support to customers, resolving complex hardware and software issues.">Collaborate with...
-
Technical Operations Specialist
3 weeks ago
Whiteley, Hampshire, United Kingdom Get Staffed Online Recruitment Full timeJunior IT and Operations Coordinator RoleWe are seeking a proactive and confident Junior IT and Operations Coordinator to support our internal systems, data processes, and client campaigns.This is a hands-on role where you'll have the chance to grow your technical and operational skills while making a real impact. Key Responsibilities:Assist in managing and...
-
HR Support Specialist
1 week ago
Whiteley, Hampshire, United Kingdom CMA Recruitment Group Full timeCMA Recruitment Group are seeking an experienced HR Support Specialist to join their team on a 12-month fixed-term contract. The successful candidate will be based in Whiteley, Hampshire, working a hybrid schedule.About the RoleThis HR Support Specialist role will provide administrative support to the HR team, ensuring the smooth operation of the...
-
Administrative Support Specialist
1 week ago
Whiteley, Hampshire, United Kingdom Onecom Limited Full timeAre you a highly motivated and organized individual looking for a new challenge? We are seeking an Administrative Support Specialist to join our team at Onecom Limited.About the JobIn this role, you will be responsible for performing various administrative tasks, including testing, data wiping, and creating inspection and fault reports. You will work closely...
-
IT Technical Lead
2 weeks ago
Whiteley, Hampshire, United Kingdom Spectrum IT Recruitment Full timeIT Technical Lead PositionWe are seeking an experienced IT Technical Lead to join our team at Spectrum IT Recruitment.The ideal candidate will have a strong background in IT operations, excellent leadership skills, and the ability to manage multiple tasks efficiently. Key responsibilities include providing 3rd level technical support, collaborating with...
-
Technical Service Representative
1 week ago
Whiteley, Hampshire, United Kingdom Onecom Limited Full timeWe are seeking a talented Technical Service Representative to join our team at Onecom Limited.About the PositionThis is a 12-month contract position, and as a Technical Service Representative, you will be responsible for providing technical support to our customers. Your expertise in testing, data wiping, and creating inspection and fault reports will be...
-
Learning Support Specialist
3 weeks ago
Whiteley, Hampshire, United Kingdom National Skills Agency Full timeJob Description:We are seeking a highly skilled Learning Support Specialist to join our team at National Skills Agency. This is a challenging and rewarding role that requires a strong passion for education and a commitment to delivering exceptional learner experiences.About the Role:This position involves working closely with learners, colleagues, and...
-
Technical Operations Manager
3 weeks ago
Whiteley, Hampshire, United Kingdom Spectrum It Recruitment Limited Full timeJob Title: Technical Operations Manager">About Us: Spectrum IT Recruitment Limited is an employment agency that specialises in placing candidates in top tech roles.">Salary: £43,000 - £48,000 per annum">Job Summary:">">We are seeking a highly skilled technical operations manager to join our growing team.">">Key Responsibilities:">">To provide third-level...
-
Advanced Technical Engineer
3 weeks ago
Whiteley, Hampshire, United Kingdom Spectrum It Recruitment Limited Full timeJob Title: Advanced Technical Engineer">About Us: We are an established recruitment agency that specialises in technology jobs.">Salary: £45,000 - £50,000 per annum">Job Description:">">Responsible for providing technical support to customers, resolving complex hardware and software issues.">Collaborates with and mentors junior members of the service desk...
-
Software Asset Management Specialist
3 weeks ago
Whiteley, Hampshire, United Kingdom Matchtech Full time**Role Overview**We are seeking a skilled Software Asset Management Specialist to join our team at NATS Technical Services on a contract basis. The ideal candidate will possess a combination of technical, process, and business expertise to provide support in the use of Service Management, Enterprise Asset Management, and other toolsets.Key...
-
Technical Asset and Service Manager
1 week ago
Whiteley, Hampshire, United Kingdom Matchtech Full timeJob Description:Provide technical, process, and business expertise in the use of SM, EAM, and other toolsets to support operational ATM Technical Services.Work closely with engineers to achieve their needs and guide users on how to change and improve data structures within toolsets.Participate in improvement and development projects as an expert in how...
-
Aerospace Welding Specialist
3 weeks ago
Whiteley, Hampshire, United Kingdom First People Recruitment Limited Full timeAbout the RoleAs an Aerospace Welding Specialist, you will be responsible for performing precision welding tasks on complex components, ensuring accuracy and quality throughout the process.The ideal candidate will have experience working with hand tools and guillotines, interpreting technical documentation, and operating specialized equipment such as...
-
Contract Administrator Specialist
3 weeks ago
Whiteley, Hampshire, United Kingdom Leidos Full timeJob DescriptionWe are seeking a highly skilled Contract Administrator Specialist to join our team. As a key member of our contracts team, you will be responsible for managing commercial and contractual elements of contracts, including scope definition, pricing strategy, risk evaluation and allocation, and managing queries and disputes in the delivery...
-
Mechanical Engineering Specialist
3 days ago
Whiteley, Hampshire, United Kingdom Copello Global Full timeJob OverviewCopello Global is seeking a highly skilled Mechanical Engineering Specialist to join our team. As a key member of our engineering department, you will play a crucial role in the design and specification of mechanical services.We are looking for an experienced professional with Chartered/ MCIBSE status or working towards it, who can take ownership...
-
Operations and IT Support Professional
3 weeks ago
Whiteley, Hampshire, United Kingdom Get Staffed Online Recruitment Full timeIT and Operations Coordinator PositionGet Staffed Online Recruitment is seeking a motivated and skilled Junior IT and Operations Coordinator to join our team.In this role, you'll work closely with our team to manage technical systems, handle internal data scraping, and set up email campaigns. You'll also liaise with external suppliers and oversee the...
-
Data Warehouse Specialist
2 days ago
Whiteley, Hampshire, United Kingdom Endeavour Recruitment Solutions Full timeJob OverviewWe are seeking an experienced Data Warehouse Specialist to join our team at Endeavour Recruitment Solutions.The ideal candidate will have a strong background in data warehousing, SQL development, and Azure cloud services. They will be responsible for designing, implementing, and maintaining large-scale data warehouses using Azure Data Factory and...