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Senior Support Specialist

1 month ago

Whiteley, Hampshire, United Kingdom Spectrum It Recruitment Limited Full time

Job Title: Senior Support Specialist

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About the Company: We are a dynamic recruitment agency with a strong focus on technology. Our team is dedicated to finding the best talent for our clients.

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Salary: £42,000 - £47,000 per annum

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Job Description:

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  • Provide technical support to customers, resolving complex hardware and software issues.">
  • Collaborate with and mentor junior members of the service desk team, providing escalation, sharing knowledge, and driving standards.">
  • Support the sales and account management teams with customer-facing technical pre-sales assistance.">
  • Maintain and improve existing systems while ensuring a proactive approach to system optimisation and security.">
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Requirements:

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  • Strong problem-solving and troubleshooting skills.">
  • Excellent communication skills.">
  • Strong technical experience in administering domains, Office365, and Intune environments.">
  • Experience in both Linux and Windows operating environments.">
  • Knowledge of public DNS and PKI infrastructure.">
  • Experience with Azure, VMware, and Proxmox virtualisation.">
  • Understanding of networking fundamentals (routing, switching, VLANs, IPSec, and firewalling).">
  • Versatility and the ability to manage multiple workstreams.">
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Benefits:

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  • Full training provided and career progression opportunities.">
  • Monthly team budget for team activities such as bowling, waterparks, and meals out.">
  • Company events, including occasional trips abroad.">
  • Annual leave: 20 days holiday per year plus bank holidays, with the addition of one extra day for every year of service (up to 25 days).">
  • On-site parking: Hassle-free parking is available for all employees.">
  • Pension scheme: We offer a solid pension plan to support your future.">
  • Cycle-to-work scheme: A green and healthy way to commute, supported by our scheme.">
  • Employee wellbeing support: Access to resources and support for your overall wellbeing.">
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Working Hours: Monday to Friday, 0830 - 1730