Senior Support Specialist
3 days ago
Job Title: Senior Support Specialist
">About the Company: We are a dynamic recruitment agency with a strong focus on technology. Our team is dedicated to finding the best talent for our clients.
">Salary: £42,000 - £47,000 per annum
">Job Description:
">- ">
- Provide technical support to customers, resolving complex hardware and software issues.">
- Collaborate with and mentor junior members of the service desk team, providing escalation, sharing knowledge, and driving standards.">
- Support the sales and account management teams with customer-facing technical pre-sales assistance.">
- Maintain and improve existing systems while ensuring a proactive approach to system optimisation and security.">
Requirements:
">- ">
- Strong problem-solving and troubleshooting skills.">
- Excellent communication skills.">
- Strong technical experience in administering domains, Office365, and Intune environments.">
- Experience in both Linux and Windows operating environments.">
- Knowledge of public DNS and PKI infrastructure.">
- Experience with Azure, VMware, and Proxmox virtualisation.">
- Understanding of networking fundamentals (routing, switching, VLANs, IPSec, and firewalling).">
- Versatility and the ability to manage multiple workstreams.">
Benefits:
">- ">
- Full training provided and career progression opportunities.">
- Monthly team budget for team activities such as bowling, waterparks, and meals out.">
- Company events, including occasional trips abroad.">
- Annual leave: 20 days holiday per year plus bank holidays, with the addition of one extra day for every year of service (up to 25 days).">
- On-site parking: Hassle-free parking is available for all employees.">
- Pension scheme: We offer a solid pension plan to support your future.">
- Cycle-to-work scheme: A green and healthy way to commute, supported by our scheme.">
- Employee wellbeing support: Access to resources and support for your overall wellbeing.">
Working Hours: Monday to Friday, 0830 - 1730
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