Senior IT Systems Support Specialist

23 hours ago


Whiteley, Hampshire, United Kingdom Copello Global Full time
Job Overview
Copello Global is seeking a skilled Senior IT Systems Support Specialist to join our team. As an experienced professional in IT, you will be responsible for providing technical assistance and resolving issues related to hardware, software, and network systems.

Key Responsibilities
- Provide technical support via chat, email, or phone
- Troubleshoot and resolve system errors and other issues
- Install, configure, and maintain desktops, laptops, printers, and other equipment
- Collaborate with the IT team to ensure timely customer resolutions and identify potential incidents

Requirements
- Entry-level qualification (BTEC, CompTIA, Degree, or apprenticeship) in a computing-related field
- At least 2 years of experience in a customer-facing role
- Ability to work remotely and use ITSM tools to manage tickets

Salary and Benefits
The estimated salary range for this position is £27,000-£30,000 per annum, plus benefits. This role is based in Whiteley and requires shift rotations (37 hours per week) between 8:00-18:00, plus on-call support during silent hours.

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