Senior Technical Support Specialist
4 days ago
Spectrum IT Recruitment is seeking a skilled and experienced 3rd Line Infrastructure Engineer to join our growing team. This role involves providing technical support to customers, resolving complex hardware and software issues, and reducing reoccurring incidents.
About the RoleWe are looking for a highly skilled individual with strong problem-solving skills, excellent communication skills, and a solid understanding of administering domains, Office365, and Intune environments.
The ideal candidate will have experience in both Linux and Windows operating environments, knowledge of Public DNS and PKI infrastructure, and experience with Azure, VMware, and Proxmox virtualization.
This role requires versatility and the ability to manage multiple workstreams, ensuring a proactive approach to system optimisation and security.
Key Responsibilities- Provide 3rd level technical support to customers, resolving complex hardware and software issues and reducing reoccurring incidents.
- Collaborate with and mentor junior members of the service desk team, providing escalation, sharing knowledge, and driving standards.
- Provide technical assistance with the planning and implementation of internal and customer IT projects.
- Create and maintain documentation for technical procedures, configurations, and solutions.
- Support the Sales and Account Management Teams with customer-facing technical pre-sales assistance.
- Deliver product presentations and demonstrations, providing support at external and internal customer-facing events.
- Strong problem-solving and troubleshooting skills.
- Excellent communication skills.
- Strong technical experience of administering domains, Office365, and Intune environments.
- Experienced in both Linux and Windows operating environments.
- Knowledge of Public DNS and PKI infrastructure.
- Experienced with Azure, VMware, and Proxmox virtualization.
- Understanding of networking fundamentals (routing, switching, VLANs, IPSec, and firewalling).
- Versatility and the ability to manage multiple workstreams.
- Full training provided and career progression opportunities.
- Monthly team budget for team activities such as bowling, waterparks, and meals out.
- Company events, including occasional trips abroad.
- Annual Leave: 20 days holiday per year plus bank holidays, with the addition of one extra day for every year of service (up to 25 days).
- On-site parking: Hassle-free parking is available for all employees.
- Pension Scheme: We offer a solid pension plan to support your future.
- Cycle-to-Work Scheme: A green and healthy way to commute, supported by our scheme.
- Employee wellbeing support: Access to resources and support for your overall wellbeing.
This role offers a competitive salary range of £40,000 - £45,000 per annum, depending on experience.
The working hours are Monday to Friday, 0830 – 1730, with the possibility to work from home 1-day per week following successful completion of the probationary period.
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