Senior Technical Support Specialist

4 days ago


Whiteley, Hampshire, United Kingdom Spectrum IT Recruitment Full time
Job Overview

Spectrum IT Recruitment is seeking a skilled and experienced 3rd Line Infrastructure Engineer to join our growing team. This role involves providing technical support to customers, resolving complex hardware and software issues, and reducing reoccurring incidents.

About the Role

We are looking for a highly skilled individual with strong problem-solving skills, excellent communication skills, and a solid understanding of administering domains, Office365, and Intune environments.

The ideal candidate will have experience in both Linux and Windows operating environments, knowledge of Public DNS and PKI infrastructure, and experience with Azure, VMware, and Proxmox virtualization.

This role requires versatility and the ability to manage multiple workstreams, ensuring a proactive approach to system optimisation and security.

Key Responsibilities
  1. Provide 3rd level technical support to customers, resolving complex hardware and software issues and reducing reoccurring incidents.
  2. Collaborate with and mentor junior members of the service desk team, providing escalation, sharing knowledge, and driving standards.
  3. Provide technical assistance with the planning and implementation of internal and customer IT projects.
  4. Create and maintain documentation for technical procedures, configurations, and solutions.
  5. Support the Sales and Account Management Teams with customer-facing technical pre-sales assistance.
  6. Deliver product presentations and demonstrations, providing support at external and internal customer-facing events.
Person Specification
  • Strong problem-solving and troubleshooting skills.
  • Excellent communication skills.
  • Strong technical experience of administering domains, Office365, and Intune environments.
  • Experienced in both Linux and Windows operating environments.
  • Knowledge of Public DNS and PKI infrastructure.
  • Experienced with Azure, VMware, and Proxmox virtualization.
  • Understanding of networking fundamentals (routing, switching, VLANs, IPSec, and firewalling).
  • Versatility and the ability to manage multiple workstreams.
Benefits
  1. Full training provided and career progression opportunities.
  2. Monthly team budget for team activities such as bowling, waterparks, and meals out.
  3. Company events, including occasional trips abroad.
  4. Annual Leave: 20 days holiday per year plus bank holidays, with the addition of one extra day for every year of service (up to 25 days).
  5. On-site parking: Hassle-free parking is available for all employees.
  6. Pension Scheme: We offer a solid pension plan to support your future.
  7. Cycle-to-Work Scheme: A green and healthy way to commute, supported by our scheme.
  8. Employee wellbeing support: Access to resources and support for your overall wellbeing.
Working Hours and Salary

This role offers a competitive salary range of £40,000 - £45,000 per annum, depending on experience.

The working hours are Monday to Friday, 0830 – 1730, with the possibility to work from home 1-day per week following successful completion of the probationary period.



  • Whiteley, Hampshire, United Kingdom Copello Full time

    Copello has partnered with a leading Air Traffic Management company to recruit a Senior Infrastructure Technical Specialist.The successful candidate will be responsible for providing specialist support for all infrastructure tasks, in accordance with site requirements.Key Responsibilities:Providing technical expertise for infrastructure tasks, including...


  • Whiteley, Hampshire, United Kingdom Spectrum IT Recruitment Full time

    Job SummaryAs a Senior Technical Operations Specialist, you will play a vital role in supporting our customers' solutions, from small office-based hardware deployments to enterprise business solutions across multiple cloud-hosted environments. This role requires a strong service desk background, great all-round knowledge of technologies, excellent...


  • Whiteley, Hampshire, United Kingdom The ITP Full time

    Job Title: Junior Technical Support EngineerAbout the RoleWe are seeking a motivated and detail-oriented Junior Technical Support Engineer to join our team at The ITP. As a Junior Technical Support Engineer, you will be responsible for providing technical support to our customers for both telephony and connectivity-related queries.Key ResponsibilitiesProvide...


  • Whiteley, Hampshire, United Kingdom Spectrum IT Recruitment Full time

    Job Title: 3rd Line Support EngineerAre you a seasoned IT professional with a passion for delivering exceptional technical support? Do you have a strong background in troubleshooting complex hardware and software issues?We're seeking a highly skilled 3rd Line Support Engineer to join our team. As a key member of our technical operations team, you will play a...


  • Whiteley, Hampshire, United Kingdom Spectrum It Recruitment Limited Full time

    Job Title: Senior Support Specialist">About the Company: We are a dynamic recruitment agency with a strong focus on technology. Our team is dedicated to finding the best talent for our clients.">Salary: £42,000 - £47,000 per annum">Job Description:">">Provide technical support to customers, resolving complex hardware and software issues.">Collaborate with...


  • Whiteley, Hampshire, United Kingdom Onecom Full time

    Job Summary:We are seeking a skilled Technical Support Specialist to join our team at Onecom. As a Managed Service Desk Engineer, you will be the primary point of contact for our customers utilizing cloud-based IP telephony solutions.Key Responsibilities:Monitor incidents and ensure timely resolution within agreed service level agreements (SLAs).Provide...


  • Whiteley, Hampshire, United Kingdom https:www.energyjobline.comsitemap Full time

    Copello have partnered with an established Air Traffic Management company to fill the role of Senior Infrastructure Specialist.Key Responsibilities:Act as a specialist for all infrastructure tasks, ensuring compliance with site requirements.Provide technical expertise in infrastructure design and installation.Collaborate with the team to adapt to business...


  • Whiteley, Hampshire, United Kingdom Tailor Made Technologies Full time

    About the RoleWe are seeking an experienced 2nd Line IT Service Desk Engineer to join our team at Tailor Made Technologies. As a key member of our service desk, you will play a vital role in providing exceptional customer support and ensuring the smooth operation of our IT services.Key Responsibilities:Provide timely and effective support to customers...


  • Whiteley, Hampshire, United Kingdom NATS Full time

    Job SummaryWe are seeking an experienced Aerospace Technical Specialist to join our team at NATS. The successful candidate will be responsible for designing and implementing technology solutions for our Flight Domain on the Flight Data Processor (FDP) system.About UsNATS is a leading air navigation service provider, handling over 2 million flights each year....


  • Whiteley, Hampshire, United Kingdom https:www.forcesfamiliesjobs.co.uksitemap Full time

    NATS is the UK's leading air navigation service provider, handling over 2 million flights each year. Our purpose is to advance aviation and keep the skies safe.Job PurposeWe are seeking an experienced Administrator to carry out a Technical Services Support role. The successful candidate will be responsible for:Supporting diary management, meetings, and event...


  • Whiteley, Hampshire, United Kingdom Spectrum IT Recruitment Full time

    Key ResponsibilitiesAs a Senior Technical Operations Engineer at Spectrum IT Recruitment, you will play a vital role in supporting our customers' solutions. This includes resolving complex hardware and software issues, reducing reoccurring incidents, and providing technical assistance with internal and customer IT projects. You will also collaborate...


  • Whiteley, Hampshire, United Kingdom Tailor Made Technologies Full time

    Your Career PathAs a 2nd Line IT Service Desk Engineer at Tailor Made Technologies, you will have the opportunity to develop your technical skills and progress within the company.Key Responsibilities:Support a wide range of customers via phone, live chat, and emailResolving technical issues and escalating complex cases when necessaryLiaise with third parties...


  • Whiteley, Hampshire, United Kingdom Safran Helicopter Engines Full time

    Job OverviewThe Senior Production Development Specialist is a key role within the Safran Helicopter Engines UK team, responsible for driving the industrialisation of design changes and new product introductions. This position requires a high level of technical expertise, with a focus on delivering robust quality standards at the lowest total cost.In this...


  • Whiteley, Hampshire, United Kingdom Spectrum IT Recruitment Full time

    Key Responsibilities• Provide 3rd level technical support to customers, resolving complex hardware and software issues and reducing reoccurring incidents.• Collaborate with, and mentor junior members of the service desk team, providing escalation, sharing knowledge and driving standards.• Provide technical assistance with the planning and...


  • Whiteley, Hampshire, United Kingdom Get Staffed Online Recruitment Full time

    Junior IT and Operations Coordinator RoleWe are seeking a proactive and confident Junior IT and Operations Coordinator to support our internal systems, data processes, and client campaigns.This is a hands-on role where you'll have the chance to grow your technical and operational skills while making a real impact. Key Responsibilities:Assist in managing and...


  • Whiteley, Hampshire, United Kingdom NATS Full time

    Senior Network Infrastructure SpecialistNATS is recruiting a Senior Network Infrastructure Specialist to join our team based at Whiteley or Prestwick. As a key member of our Network Design team, you will be responsible for designing and delivering change to our network infrastructure, ensuring it meets the needs of our work packages and adheres to our...


  • Whiteley, Hampshire, United Kingdom Copello Full time

    Copello is seeking a skilled System Engineer to join their team in Hampshire. This is a fantastic opportunity to work with a well-established Defence Services company and contribute to the design and development of their equipment.Key Responsibilities:Ensure the current and future design of equipment meets contract requirements.Comply with Solutions...

  • Senior Data Scientist

    4 weeks ago


    Whiteley, Hampshire, United Kingdom L3Harris Technologies Full time

    L3Harris Technologies is a leading provider of innovative technology solutions for the defense industry. We are seeking a highly skilled Senior Data Scientist to join our team of experts in the UK.The successful candidate will be responsible for producing analytical reports and answering customer requests, working alongside experienced flight data...


  • Whiteley, Hampshire, United Kingdom National Skills Agency Full time

    Job Description:We are seeking a highly skilled Learning Support Specialist to join our team at National Skills Agency. This is a challenging and rewarding role that requires a strong passion for education and a commitment to delivering exceptional learner experiences.About the Role:This position involves working closely with learners, colleagues, and...


  • Whiteley, Hampshire, United Kingdom Hunter Dunning Full time

    At Hunter Dunning, we are seeking an experienced Senior Land Acquisition Specialist to join our team in Whiteley, Hampshire. As a key member of our land acquisition team, you will be responsible for identifying and purchasing land for residential developments.About the RolePursue and secure land opportunities for bespoke developments and large-scale schemes...