Customer Service Specialist

2 days ago


Whiteley, Hampshire, United Kingdom Mitie Full time
Help Desk Coordinator Job Description

We are looking for a skilled Help Desk Coordinator to join our team based at our Whitley Office. As a key component of a large FM Telecoms contract, the successful candidate will be responsible for managing incoming demand for reactive and compliance workflow.

About the Role

This is an 11-month Fixed-Term Contract with core working hours split between Monday, Wednesday, and Friday, ideally. Flexible start times and finish times between 7:30am-9:30am and 4:30pm-6:30pm are available.

The main responsibilities will include managing phone calls, system-generated jobs, and manual call logging to meet SLA and compliance requirements.

  • Mailbox management for reactive and remedial works
  • Ensuring job creation conforms to standards and are actioned within prescribed time frames
  • Manage compliance remedials for the maintenance regime

You should be an analytical thinker, self-motivated, and wanting to thrive in a demanding environment. A team player with help desk/FM experience or telecoms experience would be ideal.

This role offers a unique opportunity to develop your skills and knowledge in a dynamic and fast-paced industry.

Salary and Benefits

The estimated salary for this role is around £25,000 - £28,000 per annum, depending on experience. In addition to a competitive salary, you will also receive a range of benefits, including:

  • A flexible and supportive working environment
  • Ongoing training and development opportunities
  • A comprehensive pension scheme
  • Access to a range of employee discounts and perks
Requirements

To be successful in this role, you will need to have:

  • Excellent communication and interpersonal skills
  • Ability to work effectively in a fast-paced environment
  • Strong problem-solving and analytical skills
  • Knowledge of Maximo or similar CAFM systems
  • Experience of working in a help desk or compliance environment

If you are a motivated and organized individual with a passion for delivering exceptional customer service, we would love to hear from you.



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