Customer Service Liaison
4 weeks ago
About the Role:
We are seeking a skilled Customer Care Coordinator to join our team at FBR Construction Recruitment. As a Customer Care Coordinator, you will be responsible for providing exceptional customer service and support to our clients in the new build housing sector.
Key Responsibilities:
- Respond to customer support messages and complaints in a timely and professional manner
- Accurately log and record interactions with customers
- Oversee the customer handover process and support the management of customer care operatives
- Answer and handle telephone queries and respond to emails
- Book in defect repairs with customers and sub-contractors
- Write and send out letters to customers
- Provide excellent customer service at all times, maintaining a high level of professionalism and integrity
Requirements:
- Previous experience in a similar role, ideally within the new build housing sector of construction
- Prior experience in handling complaints and customer contact
- Excellent communication and organisational skills
- Great attention to detail
What We Offer:
A competitive salary, negotiable DOE, ranging between £24k-£26k p/a, plus 21 days holidays and bank holidays. A dynamic and supportive work environment, with opportunities for professional growth and development.
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