Customer Service Representative

1 month ago


Whiteley, Hampshire, United Kingdom Specsavers Full time

At Specsavers, we're looking for a skilled Customer Service Representative to join our team. As the first point of contact for Partners, Managers, and colleagues, you'll manage correspondence through phone, email, and our ServiceNow Ticket system.

You'll provide first-time resolutions or escalate queries to our self-service hub or Subject Matter Experts. Your excellent customer service skills and confident communication abilities will ensure a seamless people experience.

You'll assist the People Services Manager and Team Leader, continuously seeking ways to improve services and maintaining an understanding of the systems, HR processes, and self-serve documentation. You'll also manage expectations aligned with pre-agreed SLAs and assist partners with payroll compliance and legal documentation.

This is a 6-month Fixed Term Contract, initially based 5 days per week in our office, moving to a Hybrid model of 3 days in the office and 2 from home, after induction.

We offer a competitive salary, bonuses, private healthcare, and dental cover, as well as a generous pension scheme.

Our commitment to diversity and inclusion is to have an inclusive culture where everyone feels welcome, valued, and proud to belong.



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