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Branch Operations Administrator

2 months ago


Whiteley, Hampshire, United Kingdom Chubb Fire & Security UK & Ireland Full time

Company Overview

Are you seeking a role within an organization that prioritizes a 'people first' ethos?

At Chubb Fire & Security, we are excited to announce an opening for an Administrator to become part of our exceptional, high-achieving team.

This position is fully office-based, and it is essential for candidates to have the ability to commute to the workplace.

About Us, Our Culture & What We Offer

With over 200 years of experience, Chubb Fire & Security has been dedicated to safeguarding individuals and assets across the globe. We deliver vital and innovative security solutions, including digital CCTV systems, intruder alarms, and fire detection and suppression services. Our clientele includes local businesses and numerous FTSE 100 companies, supported by a diverse team of over 13,000 employees worldwide - Together, we achieve remarkable outcomes.

We are committed to the continuous development and innovation of our workforce, ensuring that we grow together as your career progresses. As part of the global API Group, we are part of a network of organizations where leadership and its development are our most significant strategic advantages, representing the best investment in our employees.

SALARY: up to £24,000 per annum

  • 25 days of annual leave, in addition to public holidays
  • Complimentary Onsite Parking
  • Cycle to Work Initiative
  • Employee Referral Incentive (£1000)
  • Company Pension Plan
  • Life Insurance (4 x Basic Salary)
  • Employee Scholarship Program
  • A Central Benefits Platform with a wide range of discounts
  • Health & Wellbeing Resources
  • Bravo Awards: Acknowledging exceptional contributions from all team members and promoting excellence

Key Responsibilities of the Administrator

The primary objective of this role is to deliver administrative assistance to ensure the efficient and effective operation of the branch. You will closely collaborate with the Operations Manager and the General Manager to provide outstanding customer service.

Your Responsibilities Will Include:

  • Organizing, verifying, and entering engineer timesheet data weekly, adhering to established timelines and procedures
  • Engaging with Customers, Engineers, and the Customer Service Centre regarding installation projects and service inquiries
  • Maintaining customer job records, ensuring all essential information is accurately documented for comprehensive customer history and data accessibility
  • Clearing canceled jobs and making necessary database updates
  • Assisting in the creation of engineer routine maintenance lists/logs and reporting on progress
  • Supporting the Operations Manager with installation planning and management of ongoing work
  • Handling calls from Engineers, Customers, and Colleagues to assist in resolving any issues or concerns

WORKING HOURS: 37.5 hours per week | Monday to Friday | 9-5 | Fully office-based

Desired Qualifications

  • Previous experience in an administrative or customer service role
  • Experience in managing customer disputes is preferred
  • Strong IT literacy skills - familiarity with various systems, including in-house portals and Microsoft applications
  • Excellent communication skills with the ability to build rapport with colleagues
  • Proactive approach with the ability to prioritize tasks and multitask effectively
  • Highly organized with the capability to meet deadlines

If you believe you fit this profile, we encourage you to submit your application.