Customer Service Administrator
3 weeks ago
Company Overview
Are you seeking a role within an organization that prioritizes a 'people first' ethos?
At Chubb Fire & Security, we are excited to present an opportunity for an Administrator to become part of our exceptional, high-achieving team.
This position is fully office-based, and candidates should possess the ability to commute to work.
About Us, Our Culture & What We Offer
With over 200 years of experience, Chubb Fire & Security has been dedicated to safeguarding individuals and assets globally. We provide vital and innovative security solutions, ranging from digital CCTV systems and intruder alarms to fire detection and suppression services. Our clientele includes local businesses and numerous FTSE 100 companies, supported by a diverse team of over 13,000 employees worldwide - Together, we achieve remarkable outcomes.
We are committed to the continuous development and innovation of our workforce, ensuring mutual growth as your career progresses. As part of the global API Group, we are affiliated with organizations where leadership and its development serve as our key strategic advantage and the best investment in our personnel.
SALARY: up to £24,000 per annum
- 25 days of annual leave, in addition to public holidays
- Complimentary Onsite Parking
- Cycle to Work Initiative
- Employee Referral Program (£1000)
- Company Pension Plan
- Life Insurance (4 x Basic Salary)
- Employee Scholarship Program
- A Central Benefits Platform with a variety of discounts
- Health & Wellbeing Resources
- Bravo Awards: Acknowledging exceptional contributions from all staff and promoting excellence
Key Responsibilities of the Administrator
The primary objective of this role is to deliver administrative assistance to ensure the efficient operation of the branch. You will work closely with the Operations Manager and the General Manager to provide outstanding customer service.
Your Responsibilities Will Include:
- Organizing, verifying, and entering engineer timesheet data weekly, adhering to established timelines and procedures
- Communicating with Customers, Engineers, and the Customer Service Centre regarding installation projects and service inquiries
- Maintaining customer job records, ensuring all necessary information is accurately documented for easy access to customer history and data
- Clearing canceled jobs and updating the database
- Assisting in the creation of engineer routine maintenance lists/logs and reporting on progress
- Supporting the Operations Manager with installation planning and management of ongoing work
- Handling calls from Engineers, Customers, and Colleagues to assist in resolving any issues or concerns
WORKING HOURS: 37.5 hours per week | Monday to Friday | 9-5 | Fully office-based
What We Seek in You
- You will have prior experience in administration or customer service
- Experience in managing customer disputes is preferred
- You will possess strong IT literacy skills, as we utilize various systems, including in-house portals and Microsoft applications
- You will be a natural communicator, capable of building rapport with colleagues
- You will be proactive, with the ability to prioritize tasks and multitask effectively
- You will be highly organized and able to meet deadlines
If you believe you fit this profile, we encourage you to consider this opportunity.
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