![Corrigenda](https://media.trabajo.org/img/noimg.jpg)
Customer Service Advisor
3 months ago
FULL TIME - 40 hours per week
Monday to Friday - Alternating Work Pattern - 08:00 - 16:30 / 08:30 - 17:00
**Benefits**: 23 days holiday plus bank holidays, Company Pension, Employee Assistance Programme
Corrigenda are looking to recruit an enthusiastic Customer Service Advisor, who will be based at our Segensworth office, with occasional visits to other offices for training, meetings etc.
If you feel you have the right skills and experience to succeed in the role, we would love to hear from you.
Key Responsibilities Include
**(but not limited to)**:
Answering the phone in a timely manner and directing calls / taking messages accordingly
Liaise with and provide feedback to customers on the progress of jobs
Liaise with external contractors
Updating client systems
Generating jobs on the Corrigenda CAFM system
Relaying instructions to engineers and collating details of works in progress
Processing and inputting worksheet information correctly onto our system
Liaise with contract managers and engineers to ensure effective communication
To contribute to implementing new working methods and actively participate in continuous improvement
Updating client portals
Raise and issue purchase orders for materials and subcontractors
Assist with arranging site access & appointment bookings with clients
Other general administrative duties
Assist with other work activities when required and provide team cover during holidays/sickness
**Knowledge, Experience and Skills**:
Excellent written and verbal communication skills
Confident when speaking on the phone
Ability to prioritise and work under pressure
Ability to achieve high levels of customer satisfaction and build strong relationships with both clients and colleagues
Great attention to detail
IT literate - must be confident in all Microsoft Office Packages, particularly Excel
**Package**:
Up to £26,000
Company pension
BUPA cash plan
Overtime opportunities
31 days’ holiday (including bank holidays)
Employee Assistance Programme
Refer a friend reward scheme
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