Customer Service Administrator

3 months ago

Whiteley, United Kingdom Cleansing Service Group Full time

Would you like to be part of the CSG team? We’re a £65m waste company, independently owned and with a strong family business ethos. We offer a range of employee benefits and have a strong tradition of helping to develop the careers of those who help us shine. Our guiding principle is “It’s all about the people” and many of our almost 500 workers have been with us for decades. If you’re looking for a chance to make your mark in an environment that rewards hard work and values loyalty, you’ll find CSG is a great place to be.

**Location**:Whiteley

**Salary**:£23,000 - £26,000 per annum

**Hours**: 40 hours per week**, **Monday to Friday 8am - 5pm.

**Role**: Full Time, Permanent

**Benefits include**:

- Full in-house training
- Free parking on site
- Company pension
- Healthcare cash pan
- Company bonus scheme
- An increasing annual leave entitlement (starting from 30 days: 22 days plus 8 bank holidays)

**Position**:
**Role Accountabilities:
- Working as part of the National Accounts Helpdesk team and supporting the Helpdesk Manager
- Responsible for ticket confirmation: Confirming prices of jobs completed using the in-house system Xeres
- Liaising with National Account Customers to request Purchase Orders
- Adhering to different customers invoicing requirements
- Working towards the ‘Month End’ Deadline to get all work invoiced
- Covering the National Accounts Coordinator’s role during holiday and busy periods
- Filing, scanning and other adhoc duties as required

**Requirements**:

- Excellent written and verbal communication skills
- Strong attention to detail
- An ability to work under pressure in a busy environment
- To be driven by results and be a self-starter who delivers to deadlines
- A confident telephone manner and ability to provide first class customer service
- Excellent team working skills
- Strong organisational, time management and multi-tasking skills
- To be computer literate with strong Microsoft Office skills, specifically Excel, Word and Outlook

This is an exciting opportunity for somebody who is looking to learn and develop their career within Customer Service and Administration. Therefore, experience within customer service and administration is essential for this role. You must also have excellent communication skills and have the ability to effectively manage your time and workload in order to deliver the best service to our customers.

**Other information**:
Please send your **CV and brief covering letter** to apply. We look forward to hearing from you

**CSG is an equal opportunities employer with a commitment to the practice of equal opportunity without prejudice or discrimination in all of its workplaces.**

CSG takes the security of your data seriously. To find out how we process your data for recruitment purposes, please read our recruitment privacy notice.

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