Customer Service Specialist
3 days ago
**Are you passionate about helping customers?**
**Are you an experienced customer service specialist, looking for a customer service role in a growing, supportive team?**
**We're looking for you**
We are looking for Customer Service Advisors to join our busy and friendly team in Whiteley. The purpose of this role is to support the Customer Service team in providing our customers with the best experience possible, resolving all queries and ensuring the smooth running of the process.
- **Our mission is to provide a fast, simple, and reliable service, giving the customer the confidence to keep coming back.**_
**Working hours & location**:
- Monday - Friday 8.30am - 5.00pm
- Office based - Whiteley
- No bank holidays
- No evenings
- No weekends
**We can offer**:
- A competitive salary
- Free parking
- Company pension
- Extensive Employee Advantage Programme
- Casual dress
- Opportunities for progression & career development
- One-team, win together culture
- A management team that truly care about their people
**We are looking for someone who**:
- Has a passion for helping customers
- Is willing to learn and progress
- Works well as a team and on their own
- Can manage their workload
- Can work well under pressure
- Wants to work in a fun, growing business
This is an exciting and fast-paced environment so you must be highly motivated and able to handle any challenges you face.
**Your role will involve**:
- Taking inbound calls
- Making outbound calls
- Managing complaints
- Using live chat
- General administrative duties
**Who are we?**
**Job Types**: Full-time, Permanent
**Salary**: £23,000.00 per year
**Benefits**:
- Additional leave
- Casual dress
- Company events
- Company pension
- Employee discount
- Free parking
- Gym membership
- On-site parking
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Whiteley, Hampshire: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Telephone Customer Service: 1 year (required)
Work Location: One location
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