Customer Service Advisor

4 days ago


Whiteley, United Kingdom Innovation Group Full time

**Who Are We?**

We are The Innovation Group - for over 20 years we have worked with the world’s leading insurance companies to transform their claim management processes and manage their customer experience, and we are growing We are looking for a number of Customer ServiceAdvisors to join our near 200 strong team in the motor section on a remote basis

**Why Us?**
- Full time positions, with starting salaries from £18,137 - £20,280pa, with increases following probation
- 25 days annual leave plus bank holiday, AND the option to buy and sell up to 3 further days
- Fantastic internal progression opportunities
- Flexible benefits, including dental cover, retail discounts, travel insurance and Virgin Experience Cards
- Plus many more

**The Role**

As a Customer Service Advisor, your aim is to get our customers back on the road asap following an accident, whether they need a rental car or a repair at a garage, you will be there to deliver excellent customer service throughout their journey

In this role, you will:

- Speak to, and support our customers over the phone, ensuring that they are fully supported, and are back on the road as quickly as possible
- Liaise with various departments to support your customer, arranging hire cars or repairs and that claims are settled
- Take full ownership of the call, answering all queries and keeping the customer up to date
- Make outbound calls when necessary (no cold calling)

**What Do We Need From You?**
- Customer service experience, ideally within a contact centre or the insurance industry
- Excellent customer service skills, with the ability to empathise with customers and understand their needs
- Ability to work various shift patterns, our contact centre is currently open 7 days per week, and shifts are allocated between the hours of 8am - 9pm Monday - Friday, and 8:30am - 5pm Saturday and Sunday.



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