Customer Service Advisor- Business
3 days ago
Role: Customer Service Advisor- Business
Location: Whiteley, Hampshire
Competitive Salary: £25,000 per annum
Fantastic Hours: Monday to Friday 08:30 - 17:30
The task at hand: The Customer Service Advisor – Business offers an exceptional level of service to Onecom customers, ensuring that every communication is both a professional and positive experience. The service provided must be pro-active, timely and informative, balancing the needs of both the business and the customer.
The ideal candidate:
- Excellent communication and organisational skills.
- Able to work well under pressure and remain calm in stressful situations.
- Customer focused and passionate about service.
- Able to work to strict deadlines and prioritise workload.
- Strong attention to detail and accuracy.
- Great business sense and commercially aware of the consequences of decision making, striking the right balance between customer service and profit.
- Has a confident and persuasive manner.
- Strong problem-solving skills
What you’ll be busy doing:
- Support a portfolio of accounts.
- To provide support to our customers, the sales teams, and members of your own team.
- Display a polite and professional telephone manner at all times.
- Liaise with business customers in resolving problems and answering queries via telephone, email and web chat, working to a ‘first call’ resolution target.
- To play an integral part in building relationships with our customers and a key role in the management and retention of the customer now and in the future.
- Managing relationships at all points up to Director level.
-The escalation point for every eventuality – inspiring confidence in the customer as the ‘goto’ contact.
- To manage and maintain bespoke and complex accounts, each with varying requirements.
- Bespoke reports generated for selected customers.
- Process management - pro-active to a very high degree, ensuring that the customer never has to chase us for an update on any query.
- Become proficient in Onecom’s internal systems manage customer updates, changes and orders.
- Attend online meetings with potential and existing customers.
Onecom Perks and Benefits:
Holidays: 25 days holiday plus bank holidays and the option to Buy/Sell 5 days a year
Birthday Break: Day off for your birthday, during your birthday month
MyTime: 12 paid hours a year to use for early finishes, appointments, or longer lunch breaks
Electric Car Scheme: Lease a brand-new electric car through our EV Scheme
Wellbeing: Discounted Gym membership, free access to guided meditation and sleep stories, subsidised Fitbit, Cycle to work scheme, Free breakfast & fresh fruit in our offices, Eye-care vouchers, Financial Wellbeing support
Pension: We offer 9% combined pension contribution
Lifestyle: 4 x Salary life assurance, Employee Assistance Programme, 24/7 access to Mental Health support
Parental Leave: Enhanced Parental Leave policy (based on length of service), whether you or your partner are giving birth, going through surrogacy or adoption
Rewards: Quarterly employee reward programme and annual awards
Discounts: Discounts on tech
Referral Incentive: You’ll receive a bonus for each successful friend or family member you refer
Socials: Work hard and play hard with our all-expenses paid company events and parties
Foundation: Paid time off to support your chosen charity initiatives and events for our Charity partners
Academy: Limitless professional development with access to our in-house training academy
Who we are
Onecom is the recognised provider of Communication Technology, trusted by UK Organisations to deliver unparalleled expertise and simply brilliant customer experiences to more than 800,000 Corporate citizens globally.
We’ve built an award-winning team of 650+ ambitious, inspiring and innovative individuals.
We’re driven by our pride in our brand and our dedication to create a market-leading environment where our people can be the best version of themselves. Want to join our journey? Apply Now.
Equity, Diversity & Inclusion
Onecom wants to meet the aims and commitments set out in our Equal Opportunities Policy. This includes not discriminating under the Equality Act 2010 and building an accurate understanding of the make-up of our talent pools in encouraging equity, diversity and inclusion. We ask candidates to complete our equality monitoring form as part of the application process. Responses are anonymous and the data gathered will be used to inform our future initiatives.
Notice to Recruitment Agencies
Onecom operates a direct sourcing model and does not accept speculative CVs
-
Customer Service Advisor- Business
3 days ago
Whiteley, United Kingdom CV-Library Full timeRole: Customer Service Advisor- Business Location: Whiteley, Hampshire Competitive Salary: £25,000 per annum Fantastic Hours: Monday to Friday 08:30 - 17:30 The task at hand: The Customer Service Advisor – Business offers an exceptional level of service to Onecom customers, ensuring that every communication is both a...
-
Customer Service Advisor
6 months ago
Whiteley, United Kingdom Onecom Full time**Customer Service Advisor** **Location**:Whiteley, 2 days in office, 3 days from home or office **Competitive Salary**:£24,000 + KPI bonus up to £4,500 per year (paid monthly) - Earn up to £28,500 per year **Fantastic Hours**:Mon - Fri, 40 hours per week between 8am - 5pm Are you looking for flexibility, an above average salary package, progression...
-
Customer Service Advisor
2 weeks ago
Whiteley, United Kingdom CV-Library Full timeCustomer Service Advisor Location: Whiteley Competitive Salary: £24,000 Fantastic Hours: Mon – Fri, 40 hours per week between 8am – 5pm Are you looking for a role with progression opportunities, 25 days+ annual leave and no shift work? Read on.. The task at hand: We have an exciting...
-
Customer Experience Advisor
5 months ago
Whiteley, United Kingdom Barna Shields Recruitment Full time**Customer Experience Advisor (3x vacancies)** **£24,000 + monthly uncapped bonus** **Permanent, full-time office based - no hybrid** **Monday to Friday 830am - 530pm, plus 1 in 3 Saturdays 9am - 4pm (choice of toil or higher pay rate for the day)** **Whiteley** We are currently recruiting for Customer Experience Advisors to join our client in...
-
Christmas Customer Advisor
6 months ago
Whiteley, United Kingdom Boots Full timeSummary Job Reference: - 219932BR Whiteley, Village Shopping Centre Fixed Term We are now recruiting Christmas Customer Advisors for our Whiteley, Village Shopping Centre store. The exact shift patterns will be discussed at interview. **Christmas Customer Advisor** Joining us as a Christmas Customer Advisor is a great opportunity, whether it’s your...
-
Customer Service Administrator
5 months ago
Whiteley, United Kingdom Cleansing Service Group Full timeWould you like to be part of the CSG team? We’re a £65m waste company, independently owned and with a strong family business ethos. We offer a range of employee benefits and have a strong tradition of helping to develop the careers of those who help us shine. Our guiding principle is “It’s all about the people” and many of our almost 500 workers...
-
Customer Service Administrator
5 months ago
Whiteley, United Kingdom Cleansing Service Group Full time**Our Vison is to be the best people who work together for a Cleaner, Safer future where everyone can thrive.** Would you like to join our team here at CSG and make a difference to the environment? We are seeking passionate individuals who would take pride in promoting sustainable waste management practices to help make sure the UK carbon footprint is...
-
HR Advisor
6 months ago
Whiteley, United Kingdom Cleansing Service Group Full time**Cleansing Service Group is a leading and award-winning force within the waste management sector.** We operate from 28 sites nationally. Steeped in heritage CSG has grown to become the second largest privately owned waste management company in the UK. A fantastic opportunity has arisen as a HR Advisor based out of Whiteley, Fareham. This new role offers...
-
Business Services Coordinator
6 months ago
Whiteley, United Kingdom Eight Wealth Management Ltd Full time**Business Services Coordinator** **£24,000 - £26,000** **Eight Wealth Management - Whiteley** **The main role of the trainee Paraplanner is to ensure the ongoing reviews are generated for our Advisors and processed correctly in a timely manner. The role will include**: - Collating client information while helping maintain an excellent compliance...
-
HR Advisor
5 months ago
Whiteley, United Kingdom Cleansing Service Group Full time**Our Vison is to be the best people who work together for a Cleaner, Safer future where everyone can thrive.** Would you like to join our team here at CSG and make a difference to the environment? We are seeking passionate individuals who would take pride in promoting sustainable waste management practices to help make sure the UK carbon footprint is...
-
Waste Solutions Customer Service Coordinator
6 months ago
Whiteley, United Kingdom Cleansing Service Group Full time**Cleansing Service Group (CSG) is a leading and award-winning force within the environmental & waste recovery sector.** CSG operate 28 sites nationwide providing a diverse range of services for the treatment & recovery of waste supported by technical, transport and industrial cleaning depots. As a family owned company, we employ individuals who share our...
-
No7 Advisor
6 months ago
Whiteley, United Kingdom Boots Full timeSummary Job Reference: - 227027BR Whiteley, Village Shopping Centre Permanent 37.5 hours per week **The hourly rate for this role is £11.30 - £12.50 depending on location.** No 7 Advisor is an exciting role helping customers and advising them about their skincare and beauty needs. **Who we are** Five iconic brands make up No7 Beauty Company - No7,...
-
No7 Advisor
6 months ago
Whiteley, United Kingdom Boots Full timeSummary Job Reference: - 228079BR Whiteley, Village Shopping Centre Permanent 37.5 hours per week **The salary for this role is £24,245.10 - £26,884.69 depending on location.** No 7 Advisor is an exciting role helping customers and advising them about their skincare and beauty needs. **Who we are** Five iconic brands make up No7 Beauty Company -...
-
Customer Service Apprentice
6 months ago
Whiteley, United Kingdom Specsavers Full time**Customer Service Apprenticeship** **Whiteley** **Full time to include Weekend working 38 hours** **£266 per week** Become an Apprentice in our store and you’ll have everything you need to truly realise your potential - from experience in a full-time role to an industry-recognised qualification and the support of a global brand, all whilst earning a...
-
Sales Advisor
6 months ago
Whiteley, United Kingdom H&M Full timeThis is a permanent part-time position offering 12, 16 & 35 hours per week. This position would be based in the H&M Whiteley store in the Whiteley Shopping Centre. As a Sales Advisor, you are responsible for always putting our customers first while creating an exceptional shopping experience in-store. Together with a great team, you contribute to the sales...
-
Service Desk Customer Support
4 weeks ago
Whiteley, United Kingdom CV-Library Full timeCopello have partnered with an established Defence Services business based in Fareham, in the recruitment of a Service Desk Customer Support Contractor. The role will support incident logging and resolution elements of the service Desk function and processes. Work efficiently and professionally as part of the service Desk team, to provide a first-class...
-
Customer Service Administrator
2 months ago
Whiteley, United Kingdom CSG Full timeLocation: Whiteley Salary: £26,145.60 per annum Hours: 40 hours per week , Monday to Friday 8am – 5pm. Role: Full Time, Permanent Benefits of a CSG employee: Attractive basic salary Annual bonus scheme for all employees. Long Service Award. Employee recognition schemes, such as Employee of Month and Shining Star of the year Award. ...
-
Customer Service Administrator
3 weeks ago
Whiteley, United Kingdom CSG Full timeLocation: Whiteley Salary: £26,145.60 per annum Hours: 40 hours per week , Monday to Friday 8am – 5pm. Role: Full Time, Permanent Our Vision is to be the best people who work together for a Cleaner, Safer future where everyone can thrive. Would you like to join our team here at CSG and make a difference to the environment? We are seeking...
-
Service Desk Customer Support
4 weeks ago
Whiteley, United Kingdom CV-Library Full timeJob Title Service Desk Customer Support – Contractor Location: Whiteley Hours: Shift work - 7am to 3pm which alternates weekly with 11am to 7am Purpose of the Role: Support Incident Logging and Resolution elements of the Aquila Service Desk function and processes. Work efficiently and professionally as part of the Service Desk team, to provide a...
-
HR Advisor
6 months ago
Whiteley, United Kingdom Liberty HR Recruitment Full time**Would you like to join a collaborative and busy team, where no two days are the same?** We are delighted at **Liberty Recruitment Group** to be working with our client on an exclusive basis in finding them an **HR Advisor** based in Fareham. Reporting into a fantastic and supportive HR Manager, you will play an integral part of the team providing a HR...