Customer Service Administrator

5 months ago

Whiteley, United Kingdom Cleansing Service Group Full time

**Our Vison is to be the best people who work together for a Cleaner, Safer future where everyone can thrive.**

Would you like to join our team here at CSG and make a difference to the environment? We are seeking passionate individuals who would take pride in promoting sustainable waste management practices to help make sure the UK carbon footprint is reduced and protect the environment for future generations.

We are a leading Environmental company in the UK, independently owned and with a strong family business ethos. We offer a range of employee benefits and have a strong tradition of helping to develop the careers of those who help us shine. Our guiding principle is “It’s all about the people” and many of our 600 workers have been with us for decades. If you are looking for a chance to make your mark in an environment that rewards employee contribution and values it’s people, you’ll find CSG is a great place to be.

**Location**:Whiteley

**Salary**:£23,000 - £26,000 per annum

**Hours**: 40 hours per week**, **Monday to Friday 8am - 5pm.

**Role**: Full Time, Permanent

**Benefits of a CSG employee:
- Attractive basic salary
- Annual bonus scheme for all employees.
- Long Service Award.
- Employee recognition schemes, such as Employee of Month and Shining Star of the year Award.
- Employee referral bonus scheme.
- Attractive pension plan.
- Share Options - buy into our family future.
- Company perks for discounts to retail outlets and more.
- Further development opportunities through in-house, external training and apprenticeship schemes.
- Company health care cash plan - dental / opticians / physio / online GP etc.
- Dress down Fridays.
- Modern office only 5 minutes from Whiteley
- Standing / sitting desks.
- A daily food & coffee truck 30 days holiday inclusive of public bank holidays, increasing by 1 day each year for the first 3 years.

**Position**:
**Role Accountabilities:
- Working as part of the National Accounts Helpdesk team and supporting the Helpdesk Manager
- Responsible for ticket confirmation: Confirming prices of jobs completed using the in-house system Xeres
- Liaising with National Account Customers to request Purchase Orders
- Adhering to different customers invoicing requirements
- Working towards the ‘Month End’ Deadline to get all work invoiced
- Covering the National Accounts Coordinator’s role during holiday and busy periods
- Filing, scanning and other adhoc duties as required

**Requirements**:

- Excellent written and verbal communication skills
- Strong attention to detail
- An ability to work under pressure in a busy environment
- To be driven by results and be a self-starter who delivers to deadlines
- A confident telephone manner and ability to provide first class customer service
- Excellent team working skills
- Strong organisational, time management and multi-tasking skills
- To be computer literate with strong Microsoft Office skills, specifically Excel, Word and Outlook

This is an exciting opportunity for somebody who is looking to learn and develop their career within Customer Service and Administration. Therefore, experience within customer service and administration is essential for this role. You must also have excellent communication skills and have the ability to effectively manage your time and workload in order to deliver the best service to our customers.

**Other information**:
**CSG is an equal opportunities employer with a commitment to the practice of equal opportunity without prejudice or discrimination in all of its workplaces.**

If you think that you’re the person for this role and would like to find out more about Cleansing Service Group ltd, please visit our website bellow.

CSG takes the security of your data seriously. To find out how we process your data for recruitment purposes, please read our recruitment privacy notice.

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