Waste Solutions Customer Service Coordinator

5 months ago


Whiteley, United Kingdom Cleansing Service Group Full time

**Cleansing Service Group (CSG) is a leading and award-winning force within the environmental & waste recovery sector.**

CSG operate 28 sites nationwide providing a diverse range of services for the treatment & recovery of waste supported by technical, transport and industrial cleaning depots. As a family owned company, we employ individuals who share our vision and values which includes providing exceptional customer service. We are looking for someone with a personable approach and an enthusiastic attitude to provide support to our customers & sales team covering Central & Southern England areas. You will be a key point of contact for CSG’s customers with responsibility for maintaining & building relationships, liaising between customers, the sales team and operational depots.

**Location**: Whiteley, Hampshire

**Salary**: £26,145.60

**Role Type**: Permanent, Full-Time

**Hours**: 40 hours per week

**Other Benefits Include**:

- Modern office facilities with sit stand desks within walking distance of retail facilities at Whiteley
- Be a valued member of a people focused business where individual’s views & ideas are encouraged
- Training & development opportunities
- Dress down Fridays
- Healthcare cashback scheme
- Attractive Pension Plan
- 22 days holiday plus bank holidays
- Employee share purchase options

**Position**:
**Key Accountabilities**:

- Providing exceptional customer service, handling incoming inquiries to ensure a seamless customer experience.
- Proactively contacting customers by phone to maintain good relations.
- Responsible for managing customer orders from enquiry through to job completion for our depots nationwide.
- Communicating between the sales team and operational depots to schedule work.
- Liaising with transport depots to arrange waste collections.
- Ensuring all information is provided for services to be carried out efficiently and compliantly.
- Using CRM package for customer management information and technical waste management information so full waste reports can be provided for our customers.
- Administrative duties include generating quotes & requesting purchase orders.

**Requirements**:
**Essential Requirements**:

- Previous customer service experience (in the environmental sector would be preferred but not essential).
- Excellent customer service and communication skills.
- Have a positive and proactive attitude.
- A preference for communicating by phone.
- Strong time management & organisational skills.
- Ability to self-motivate and work under own initiative.
- Strong attention to detail.
- Good IT skills with experience of using MS Outlook, Word and Excel preferable.

**Other information**:
**CSG is an equal opportunities employer with a commitment to the practice of equal opportunity without prejudice or discrimination in all of its workplaces.**

CSG takes the security of your data seriously. To find out how we process your data for recruitment purposes, please read our recruitment privacy notice.



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