Customer Service Advisor

7 months ago

Whiteley, United Kingdom Onecom Full time

**Customer Service Advisor**

**Location**:Whiteley, 2 days in office, 3 days from home or office

**Competitive Salary**:£24,000 + KPI bonus up to £4,500 per year (paid monthly) - Earn up to £28,500 per year

**Fantastic Hours**:Mon - Fri, 40 hours per week between 8am - 5pm

Are you looking for flexibility, an above average salary package, progression opportunities, 25 days+ annual leave and no shift work? **Read on..**

**The task at hand**:
We have an exciting opportunity for a Customer Service Advisor to join our Customer Service team in Whiteley. You will be responsible for delivering exceptional levels of service over the phone to Onecom customers ensuring that every communication is both a professional and positive experience for our customers. You will be responsible for confidently handing customer queries promptly, balancing the needs of customers and the business.

**You'll be great in this role if**:

- You're personable and confident
- You're passionate about providing an excellent service with every customer interaction
- You're got brilliant IT skills and an interest in technology
- You've got excellent communication and organisational skills
- You always see a task through to the end, ensuring full ownership, going the extra mile for your Customer
- You have a creative approach and are self-motivated
- You've got excellent communication and organisational skills and you can plan and prioritise your workload
- You're a team player, who enjoys working with people
- You can work to tight deadlines, getting your work done reliably with mínimal supervision
- You can work well under pressure and remain clam in stressful situations
- You like dealing with a wide variety of tasks including customer escalations, and you're good with living outside of your comfort zone
- You're a champion of the Onecom core values: Innovation, Integrity, Ambition, Knowledge, Inspiration

**What you’ll be busy doing**:

- Acting as the key “middle person” coordinating with the customer, the mobile network and our suppliers and couriers
- Providing support to our customers, our sales teams and members of your own team
- Handling and resolving queries including, but not limited to: billing issues, tariff changes, order updates, roaming queries, network issues and technical device challenges

**Onecom Perks and Benefits**:
**Agile working**: Enabling our people to work where they work best, using our Agile Working Policy
**Holidays**: 25 days holiday plus bank holidays and the option to Buy/Sell 5 days a year
**Birthday Break**:Day off for your birthday, during your birthday month
**MyTime**: 12 paid hours a year to use for early finishes, appointments, or longer lunch breaks
**Electric Car Scheme**:Lease a brand-new electric car through our EV Scheme
**Wellbeing**: Discounted Gym membership, free online workouts, subsidised Fitbit, Cycle to work scheme, Free breakfast & fresh fruit in our offices, Eye-care vouchers, Financial Wellbeing support
**Pension**:We offer 9% combined pension contribution
**Lifestyle**: 4 x Salary life assurance, Employee Assistance Programme, 24/7 access to Mental Health support
**Parental Leave**:Enhanced Parental Leave policy (based on length of service), whether you or your partner are giving birth, going through surrogacy or adoption
**Rewards**:Quarterly employee reward programme and annual awards
**Discounts**: Discounts on tech
**Referral Incentive**:You’ll receive a bonus for each successful friend or family member you refer
**Socials**: Work hard and play hard with our all-expenses paid company events and parties
**Foundation**: Get involved in fundraising activities and events for our Charity partners
**Academy**: Limitless professional development with access to our in-house training academy

**Who we are**

Onecom is the recognised provider of Communication Technology, trusted by UK Organisations to deliver unparalleled expertise and simply brilliant customer experiences to more than 800,000 Corporate citizens globally.

We’ve built an award-winning team of 650+ ambitious, inspiring and innovative individuals.

**Equity, Diversity & Inclusion**

**Notice to Recruitment Agencies**
- Onecom operates a direct sourcing model and does not accept speculative CVs._

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