Customer Experience Advisor

4 days ago


Whiteley, United Kingdom Solve Recruitment Limited Full time

Our Client is an independent home broadband provider growing fast by delivering an industry changing, world class customer experience, coupled with strong, reliable, and superfast fibre broadband.

This is an exciting opportunity for someone who's looking to be part of an exciting and dynamic business with some serious growth aspirations ahead If you believe you've got what it takes and ready for your next career move, then read more.

**Job brief**

We are looking for a customer-oriented service representative who will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customerfeedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. Thetarget is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

**Responsibilities**
- Manage large amounts of incoming calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers

**Requirements**:

- Proven customer support experience or experience as a client service representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritise, and manage time effectively

**Benefits**:

- Casual dress
- Company events
- Company pension
- Gym membership
- On-site parking

**Wellness programmes**

Although part of a bigger group of Companies, we’re all one team and we celebrate all of the great things you do. One way we show our gratitude is by giving you access to our Employee Advantage programme - Worklife - including:

- Corporate Gym Membership
- MyZone device & associated incentives
- Free fruit
- Educational Academy
- + many more



  • Whiteley, United Kingdom Barna Shields Recruitment Full time

    **Customer Experience Advisor (3x vacancies)** **£24,000 + monthly uncapped bonus** **Permanent, full-time office based - no hybrid** **Monday to Friday 830am - 530pm, plus 1 in 3 Saturdays 9am - 4pm (choice of toil or higher pay rate for the day)** **Whiteley** We are currently recruiting for Customer Experience Advisors to join our client in...


  • Whiteley, United Kingdom Boots Full time

    Summary Job Reference: - 219932BR Whiteley, Village Shopping Centre Fixed Term We are now recruiting Christmas Customer Advisors for our Whiteley, Village Shopping Centre store. The exact shift patterns will be discussed at interview. **Christmas Customer Advisor** Joining us as a Christmas Customer Advisor is a great opportunity, whether it’s your...


  • Whiteley, United Kingdom Onecom Full time

    **Customer Service Advisor** **Location: Whiteley (Hybrid working)** **Salary: £20,000 plus KPI bonus of up to £4000** **Hours: Mon - Fri, 8am - 5pm (40 hours per week)** **Co-workers: 600+** **Who we are: **Onecom is the recognised provider of Communication Technology, trusted by UK Organisations to deliver unparalleled expertise and simply brilliant...


  • Whiteley, United Kingdom WeBuyAnyPhone.com Full time

    **Are you passionate about helping customers?** **Are you looking for a customer service role in a growing, supportive team?** **We're looking for you!** We are looking for Customer Service Advisors to join our busy and friendly team in Whiteley. The purpose of this role is to support the Customer Service team in providing our customers with the best...


  • Whiteley, United Kingdom Onecom Full time

    **Customer Service Advisor** **Location**:Whiteley, 2 days in office, 3 days from home or office **Competitive Salary**:£24,000 + KPI bonus up to £4,500 per year (paid monthly) - Earn up to £28,500 per year **Fantastic Hours**:Mon - Fri, 40 hours per week between 8am - 5pm Are you looking for flexibility, an above average salary package, progression...


  • Whiteley, United Kingdom CV-Library Full time

    Customer Service Advisor   Location: Whiteley Competitive Salary: £24,000 Fantastic Hours: Mon – Fri, 40 hours per week between 8am – 5pm   Are you looking for a role with progression opportunities, 25 days+ annual leave and no shift work? Read on..  The task at hand:   We have an exciting...


  • Whiteley, United Kingdom Innovation Group Full time

    **Who Are We?** We are The Innovation Group - for over 20 years we have worked with the world’s leading insurance companies to transform their claim management processes and manage their customer experience, and we are growing! We are looking for a number of Customer ServiceAdvisors to join our near 200 strong team in the motor section on a remote...


  • Whiteley, United Kingdom CV-Library Full time

    Role: Customer Service Advisor- Business Location:  Whiteley, Hampshire Competitive Salary: £25,000 per annum Fantastic Hours: Monday to Friday 08:30 - 17:30 The task at hand: The Customer Service Advisor – Business offers an exceptional level of service to Onecom customers, ensuring that every communication is both a...


  • Whiteley, United Kingdom CV-Library Full time

    Role: Customer Service Advisor- Business Location:  Whiteley, Hampshire Competitive Salary: £25,000 per annum Fantastic Hours: Monday to Friday 08:30 - 17:30 The task at hand: The Customer Service Advisor – Business offers an exceptional level of service to Onecom customers, ensuring that every communication...


  • Whiteley, United Kingdom Royale Group Management Company Limited Full time

    RoyaleLife is part of the Royale Group, a family-owned business with a heritage dating back to 1945. We are looking for a **Part-time Customer Service Advisor** to provide excellent customer service to customers enquiring about Royale Resorts. **This role is weekends only, Saturday and Sundays. Ad-hoc overtime available also during the...


  • Whiteley, Hampshire, United Kingdom Dynamite Recruitment Full time

    Dynamite Recruitment are delighted to be recruiting for an Employed Mortgage Advisor to join their client's team within an established, directly authorised firm. As a Mortgage Advisor, you will be responsible for providing high-quality mortgage advice to clients, with a consistent flow of quality leads. This is an excellent opportunity for someone looking...


  • Whiteley, United Kingdom Solve Recruitment Full time

    Our Client, are a fast growing multi-carrier parcel management and freight forwarding provider, based in Whiteley, Hampshire. They are experiencing exceptional growth and as a result have a new and exciting opportunity for a Customer Experience Administrator to join them. This is a newly created role for a conscientious and enthusiastic individual to join...


  • Whiteley, Hampshire, United Kingdom Barchester_ApplyG CPA Full time

    Deliver Exceptional Administrative Support with Barchester HealthcareBarchester Healthcare is seeking an experienced and dedicated Administrator to join our team. As an Administrator, you will play a vital role in delivering exceptional administrative support, managing Customer Experience elements, HR, Recruitment, Payroll, Finance, and supervising junior...

  • Sales Advisor

    7 months ago


    Whiteley, United Kingdom H&M Full time

    This is a permanent part-time position offering 12, 16 & 35 hours per week. This position would be based in the H&M Whiteley store in the Whiteley Shopping Centre. As a Sales Advisor, you are responsible for always putting our customers first while creating an exceptional shopping experience in-store. Together with a great team, you contribute to the sales...

  • No7 Advisor

    7 months ago


    Whiteley, United Kingdom Boots Full time

    Summary Job Reference: - 228079BR Whiteley, Village Shopping Centre Permanent 37.5 hours per week **The salary for this role is £24,245.10 - £26,884.69 depending on location.** No 7 Advisor is an exciting role helping customers and advising them about their skincare and beauty needs. **Who we are** Five iconic brands make up No7 Beauty Company -...

  • No7 Advisor

    7 months ago


    Whiteley, United Kingdom Boots Full time

    Summary Job Reference: - 227027BR Whiteley, Village Shopping Centre Permanent 37.5 hours per week **The hourly rate for this role is £11.30 - £12.50 depending on location.** No 7 Advisor is an exciting role helping customers and advising them about their skincare and beauty needs. **Who we are** Five iconic brands make up No7 Beauty Company - No7,...


  • Whiteley, United Kingdom Anglian Home Improvements Full time

    Job Title: Customer Experience Installation ManagerLocation:FarehamSalary:£42,000 - £50,000 per annumWe are looking for a skilled Customer Experience Installation Manager to lead our team at Anglian Home Improvements in Fareham. As a Customer Experience Installation Manager, you will be responsible for ensuring seamless coordination and outstanding...


  • Whiteley, United Kingdom Solve Recruitment Full time

    **Starting Salary of £22k basic + performance bonuses = £28k Per Annum, uncapped!** Our Client is a fast growing Tech Company, with a fabulous Culture & a lively friendly team. There's no better time this Company as they continue to grow and execute their exciting future plans. They really care about their employees and endeavour to provide a happy and...

  • Sales Advisor 16h

    6 months ago


    Whiteley, United Kingdom H&M Full time

    As a Sales Advisor, you are responsible for always putting our customers first** **while creating an exceptional shopping experience in-store. Together with a great team, you contribute to the sales and profit** **in your store** **and share product and fashion** **knowledge. **Key responsibilities**: - You are responsible for inspiring our customers by...

  • Sales Advisor

    3 days ago


    Whiteley, United Kingdom H&M Full time

    Company Description Do you want to work for a company where sustainability is at the forefront in everything we do? A place where you will find endless career opportunities and the chance to explore a variety of roles across all our brands and around the globe? Do you want to join a team where you can make anything happen if you are curious and...