Customer Experience Installation Manager

1 day ago


Whiteley, United Kingdom Anglian Home Improvements Full time

Job Title: Customer Experience Installation Manager

Location:

Fareham

Salary:

£42,000 - £50,000 per annum

We are looking for a skilled Customer Experience Installation Manager to lead our team at Anglian Home Improvements in Fareham. As a Customer Experience Installation Manager, you will be responsible for ensuring seamless coordination and outstanding customer service, while maintaining our high standards.

Key Responsibilities:

  • Main contact point for customers, delivering exceptional customer service by promptly assisting with any queries or concerns
  • Coordinate installation teams, trades, and customers to ensure smooth project execution
  • Monitor and track appointment schedules and installation plans to ensure deadlines are met
  • Maintain accurate records project details related to installations
  • Resolve operational issues efficiently to minimize disruptions
  • Process purchase orders and reconcile invoices

Required Skills and Qualifications:

  • Excellent communication and interpersonal skills
  • Strong organizational abilities with a keen attention to detail
  • Ability to manage multiple tasks and prioritize effectively
  • Proficiency in Microsoft Office suite (Word, Excel, Outlook)
  • Familiarity with customer relationship management (CRM) software is advantageous

Benefits:

  • Competitive salary
  • 31 days holiday, increasing to 33 days after 2 years of service
  • Group well-being, including birthday off annually, 24hr remote access to a doctor, and heavily discounted gym memberships
  • Wide variety of group retail, food shopping, cinema, theatre, mobile phone discounts & freebies
  • Paid time off to volunteer
  • Generous Employee Product Purchase Discount Scheme
  • Opportunities for career growth and development

We believe in creating a positive work environment that values diversity, equality, and inclusion. If you're passionate about delivering exceptional customer service and want to be part of a dynamic team, apply now



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