Customer Experience Installation Manager
1 day ago
Job Title: Customer Experience Installation Manager
Location:
FarehamSalary:
£42,000 - £50,000 per annumWe are looking for a skilled Customer Experience Installation Manager to lead our team at Anglian Home Improvements in Fareham. As a Customer Experience Installation Manager, you will be responsible for ensuring seamless coordination and outstanding customer service, while maintaining our high standards.
Key Responsibilities:
- Main contact point for customers, delivering exceptional customer service by promptly assisting with any queries or concerns
- Coordinate installation teams, trades, and customers to ensure smooth project execution
- Monitor and track appointment schedules and installation plans to ensure deadlines are met
- Maintain accurate records project details related to installations
- Resolve operational issues efficiently to minimize disruptions
- Process purchase orders and reconcile invoices
Required Skills and Qualifications:
- Excellent communication and interpersonal skills
- Strong organizational abilities with a keen attention to detail
- Ability to manage multiple tasks and prioritize effectively
- Proficiency in Microsoft Office suite (Word, Excel, Outlook)
- Familiarity with customer relationship management (CRM) software is advantageous
Benefits:
- Competitive salary
- 31 days holiday, increasing to 33 days after 2 years of service
- Group well-being, including birthday off annually, 24hr remote access to a doctor, and heavily discounted gym memberships
- Wide variety of group retail, food shopping, cinema, theatre, mobile phone discounts & freebies
- Paid time off to volunteer
- Generous Employee Product Purchase Discount Scheme
- Opportunities for career growth and development
We believe in creating a positive work environment that values diversity, equality, and inclusion. If you're passionate about delivering exceptional customer service and want to be part of a dynamic team, apply now
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