Customer Service Representative

7 days ago


Whiteley, United Kingdom Solve Recruitment Limited Full time

**Are you passionate about helping customers?**

**Are you looking for a Customer Service role in a brilliant team?**

**We're looking for you**

We are looking for two new Customer Service Representatives to join our busy and friendly team in Whiteley. The purpose of this role is to support the Customer Service team in providing our customers with the best experience possible, resolving all queries.
- **Our mission is to provide a fast, simple, and reliable service, giving the customer the confidence to keep coming back.**_

**Salary**:
£20,000 - £22,000 per annum

**Working hours & location**:

- Monday - Friday 8.30am - 5.00pm
- Office based - Whiteley
- No bank holidays
- No evenings
- No weekends

**We can offer**:

- A competitive salary
- Free parking
- Company pension
- Extensive Employee Advantage Programme
- Casual dress
- Opportunities for progression & career development
- One-team, win together culture
- A management team that truly care about their people

**Your role will involve**:

- Taking inbound calls
- Making outbound calls
- Managing complaints
- Using live chat
- General administrative duties

**Who are we?**

We buy previously owned smartphones, tablets and wearable tech, whatever condition it’s in. Great quality devices are refurbished and resold. Those that can’t be made as good as new are responsibly recycled.

Since we opened our digital doors eight years ago, the team has bought, sold, refreshed and recycled over one million devices.

**We are looking for someone who**:

- Has a passion for helping customers
- Is willing to learn and progress
- Works well as a team and on their own
- Can manage their workload
- Can work well under pressure
- Wants to work in a fun, growing business

This is an exciting and fast-paced environment so you must be highly motivated and able to handle any challenges you face.

**Job Types**: Full-time, Permanent

**Salary**: £20,000.00-£22,000.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Company pension
- Employee discount
- Free parking
- Gym membership
- On-site parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- FAREHAM, PO15 7FT: reliably commute or plan to relocate before starting work (required)

Work Location: One location



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